WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation—eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.

Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms—backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.

Over seventy years strong—and still helping organizations work smarter and move faster.

Role Overview

Reporting to the Team Lead, the incumbent is responsible for ensuring that WCD customers and the client’s customers receive courteous and professional service.

Responsibilities and Duties

• Deliver all courier packages and other items upon arrival at the client location throughout the day
• Ensure delivery accuracy, obtain signature as required
• Process all incoming courier items through the package tracking system
• Provide guidance to clients on courier companies that would best suit their needs
• Complete customer request log throughout the day
• Crosstrain with team members to provide vacation, sick days, and high-volume support
• Offer exceptional customer service at all times
• Additional tasks as assigned

Qualifications

Education

• High School diploma or GED
• Previous experience in a large volume porter role is considered an asset

Skills and Experience

• A solid understanding of computers and office equipment
• Strong multi-tasking skills and the ability to remain organized
• Keen attention to detail
• Written and verbal fluency in English
• Exceptional customer service ethic that is displayed in the passion for the work
• Ability to work in a team or independently

Additional

• Heavy lifting is a daily requirement with this role (25-50 lbs)
• This position requires the ability to stand and walk for extended periods

Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.