Education: Secondary (high) school graduation certificate. Work setting: School or educational institution/establishment. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Provide customer service. Manage incidents. Supervision: No supervision responsibility. Computer and technology knowledge: JavaOS. Servers. Desktop applications. Mac OS. Python. Work conditions and physical capabilities: Repetitive tasks. Attention to detail. Combination of sitting, standing, walking. Personal suitability: Accurate. Efficient interpersonal skills. Excellent oral communication. Initiative. Organized. Team player. Ability to multitask. Time management. Honesty. Screening questions: Are you authorized to work in Canada?. Are you available to start on the date listed in the job posting?. Do you have experience working in this field?. Do you live near the job location?. Do you meet the language requirements listed in the job posting?. Experience: 7 months to less than 1 year. Employment terms options: Flexible hours. To be determined. Day. Other benefits: Free parking available. Parking available.