Adoption Counselor Jobs in Calgary, Alberta, Canada
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Calgary, Alberta, Canada
Adoption Counselor - Temporary Full Time
Top Benefits
About the role
37.5 hours per week to August 31, 2026 with potential to stay on as casual/on-call
Tuesday to Saturday (Tuesday to Friday 11:00am to 7:00pm, Saturday 10:00am to 6:00pm)
Reporting to the Manager of Adoptions, our Adoption Counselors are committed to matching our animals with suitable homes and educating potential adopters about the time, commitment, and expectations of responsible pet ownership.
General Duties:
Provide excellent customer service to visitors, donors, adopters, volunteers, and patrons while greeting them warmly and professionally Champion CHS values of courage, collaboration, compassion, and commitment in your everyday work Maintain a culture of positivity and openness through face to face communication Promote a culture of volunteer engagement by building and maintaining relationships with volunteers, participating in volunteer recognition including monthly and annual volunteer awards, and teamwork Provide support to Volunteers and Foster Parents when needed Other duties as assigned
Adoption Duties:
Facilitate adoption appointments by helping to connect adopters to animals available for adoption Conduct Q&A appointment and virtual meet and greets for foster animals over Teams Write animal biographies and take photos of adoptable animals for the CHS website Complete adoption contract and other related paperwork Respond to telephone and email inquiries from potential adopters Assist with special events and off-site outreach and adoption events Daily departmental maintenance to include cleaning and organizing the adoption areas and work stations Maintain hygiene standards in adoptions areas
Pet Gear Store Duties:
Provide information about products for sale Fit harnesses, collars, crates, and other accessories Ring in purchases, donations, adoptions, and membership fees Restock store items as needed Merchandising, ensuring the store looks neat and appealing Provide information to customers over the phone and via email End of day transaction balancing
Reception Duties:
Provide patrons with information on CHS programs and initiatives including special events, volunteering, animals available for adoption, as well as directions to public areas Provide reception coverage and support as follows: Greet customers, volunteers, and patrons, warmly and professionally Provide visitors with directions to different areas of the facility Provide members of the public with guidance for our adoptable animal rooms Transfer calls and announce visitors to other team members Provide information about shelter operations including special events, programs, volunteering, and information on how to adopt an animal Assist with putting away donations and folding laundry Assist with keeping the reception area clean and tidy Provide assistance and support to all Volunteers Assist other departments with other tasks including: Answering general inquires Scanning, organizing, and filing documents and records Other administrative duties as assigned
Position Requirements:
Minimum high school diploma Minimum of one year of professional or volunteer work experience Ability to commit to the full duration of the term of the position Exceptional interpersonal skills with the ability to approach sensitive and emotional situations using a flexible, compassionate, and non-judgmental approach Genuine interest in the welfare of animals and people and values congruent with the organization Ability to communicate professionally and effectively, both verbally and in writing Dependable, reliable, and dedicated to completing assigned tasks and meeting deadlines while also demonstrating adaptability to changing priorities and work assignments Self-motivated with strong problem-solving and teamwork skills Intermediate knowledge of Microsoft Office including Word, Excel, Outlook, and PowerPoint Successful candidate will be required to complete a police information check at their own expense to be arranged by CHS Physically capable of, and comfortable handling a variety of species including but not limited to cats, dogs, rabbits, birds, reptiles, and small critters
Hourly Rate:
$18.65 + 6% Vacation Pay
Perks & Benefits:
Casual dress code Discounts on CHS products and services, including adoption fees The opportunity to make a difference in the lives of people and animals
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About Calgary Humane Society
Calgary Humane Society for Prevention of Cruelty to Animals was incorporated in 1922. At that time, the Society’s mandate included the protection of children, homeless people as well as animals.
Now, Calgary Humane Society is the only organization providing a service under the Animal Protection Act in Calgary. CHS provides care for surrendered, neglected, abandoned, and abused animals.
The first Shelter was built in 1960 with a capacity to handle 2,500 animals a year. By 1973, the Society was receiving over 8,000 animals a year and it became urgently necessary to construct a new facility. The CHS opened a new animal care centre in 1976 approximately five times the size of the previous Shelter.
In 1988 another campaign, Room to Live, raised enough funds to expand and renovate the Shelter. Through the late 1990's, the CHS helped between 12,000 and 13,000 animals, a figure which represents both stray and owners’ animals. More room was needed to house cats and to accommodate a growing staff of workers and volunteers.
In 2005, Calgary Humane Society experienced more growth with the “By Leaps and Bounds Capital Campaign” reaching its target of $10 million ensuring that our wonderful, large and safe facility could be constructed, paid for and opened in 2006.
Our mission is clear and simple: To help as many animals as we can. In today’s complex and changing world, we know that to help as many animals as we can, we must be more than a shelter. We must be leaders in education and violence prevention focused on creating a more compassionate tomorrow.
There can be dozens of different reasons for why a helpless animal is exposed to abuse or is abandoned. As Calgary’s first animal welfare organization, we proudly combine our legacy of sheltering with our focus on education. We are Calgary’s only open-admission animal shelter, and this means one simple thing:
We never say no. We never turn an animal away. When they need us, we respond.
Our mission cannot be accomplished without you. Since 1922, your support has created tens of thousands of brighter futures. Together, we will continue to help as many animals as we can!