IS THIS YOU?

You are a self-motivated individual who can provide exceptional customer service. You enjoy being a key member of the business team in Calgary and can help develop the strategies and tactics needed to achieve high revenue growth.

THE CHALLENGE:

This position is NOT just for anyone

The Fuel Advisor will provide services for new and existing customers to grow our retail and commercial fuel sales. You are responsible for using knowledge and experience to resolve customer issues. You will work closely with our customers to assist them in achieving their goals. You must be self-motivated and work independently.

The travel requirement for this role is up to 80%.

WHOM YOU ARE WORKING WITH:

Primarily you work alongside the Sales team. However, you will work with every department in AFD on a regular basis, and of course your customers.  

WHAT YOU OFFER US:

• A people-focused mentality because you are working with many different individuals 
• Ability to independently manage multiple projects with competing priorities and deadlines
• A utility player who can flex and expand to what the position requires every day

WHAT YOU DON’T OFFER:

• Analysis paralysis – not able to make decisions or move forward with all information
• Needing constant direction and supervision

WHAT WE OFFER YOU:

• A family-owned business where the owner not just knows your name but is active in getting to know you
• Beautiful office because our working environment is important
• A company is filled with great people, and hopefully YOU because life is too short not to be around great people every day
• Great health and insurance benefits – medical, dental, vision, life insurance, disability, AD&D – because we believe in taking care of yourself
• We care about you as a person too, and so provide great work/life benefits:
  1. Discount on fuel – because fuel is what we do!
  2. Educational assistance – we want you to keep learning
  3. Career pathing – we believe in helping you can grow in ways important to you
  4. Paid orientation & training – we will set you up for success
  5. Service awards – recognizing your hard work every day is important, and these awards are important for everyone to recognize excellence
  6. EFAP program – we care about your whole self because that is what you bring to work every day
  7. Five Personal Days- To be used for sick days or personal appointments because taking care of you / family is most important job in your life. 
  8. Referral rewards – bringing in other great people makes sense, and you should be rewarded well!
  9. Business casual dress code – professionalism and jeans co-exist.  Be comfortable, be yourself because that is when you will bring your best

WHAT YOU WILL DO DAY-TO-DAY:

• Build strong relationships with current and prospective customers, with a focus on winning new accounts and expanding existing ones.
• Record all sales activity and customer interactions in AFD’s CRM to maintain accurate and up-to-date pipelines.
• Represent AFD at trade shows, conferences, and industry events as needed.
• Stay current on industry trends, market shifts, and new opportunities.
• Manage customer concerns by coordinating timely complaint resolution and technical support.
• Gather and analyze market data to identify growth opportunities and inform sales strategies.
• Review branch financial statements to monitor performance and support cost-effective decision-making
• Focus on acquiring new commercial and retail accounts
• Evaluate customer’s needs 
• Visit current and potential customers to promote AFD as their sole provider of fuel and lubricants
• Track all sales calls on approved tracking sheets
•  Work with the Sales Manager and Business Development Manager to develop Dealer offerings and marketing materials.
• Complete ROI analysis and determine product feasibility based on Company return models
• Other related duties as required or assigned.

WHAT YOU NEED TO SUCCEED:

• 5+ years’ experience in a sales or customer service role
• Post-Secondary Degree in Business Management preferred
• High School Diploma or GED required

HIGHLY VALUED ADDITIONAL EXPERIENCE/SKILLS/EDUCATION:

• Experience in transportation, fuel or oil and gas industry considered an asset.
• Knowledge of business organization and practices
• Advanced knowledge of MS Office, Excel, PowerPoint, Adobe, and e-mail required
• Professional written and verbal communication skills