Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Prime Hires is seeking a skilled Operations Officer III to join our client in support of an existing vacancy.

Contract Period: 12 months with potential to extend or convert

Pay Rate: $29 per hour Location: Toronto, ON Location Type: Hybrid Business Hours: Monday - Friday, 8:30 AM- 5:00 PM

Job Responsibilities

Provide fails reporting to clients according to established SLAs while ensuring management oversight. Investigate and respond to client and partner inquiries in a timely fashion (same-day, unless further investigation is required), ensuring that issues are escalated to management when approval and oversight are required. Complete daily reconciliations, projections and reporting according to agreed-upon timeframes while ensuring management oversight. Ensure that all group processes are documented in a formal procedure and assist with the creation or review of procedures when requested by management. Advise management if any procedures are not formalized or updated in SharePoint. Perform daily NI24-101 trade matching and provide reporting to clients and management as required. Perform CDS Arrow binds/netting procedures for impacted clients as required for NI24-101 trade matching purposes prior to 11am daily on T+1. Report any discrepancies or unmatched trades to client for resolution while ensuring management oversight. Investigate, reconcile and correct suspense and clearing outages in a timely fashion with a focus on accuracy while working to eliminate future outages. Communicate the completion of corrections ensuring management oversight. Work towards developing a cross-functional knowledge of the teams desks and duties through cross-training and job-shadowing. Ensure and arrange adequate desk coverage of processing activities through cross-training, job-shadowing and teamwork during absences or periods of increased volumes. Ensure adequate desk coverage of your daily processing activities prior to planned absences. Ensure buy-in intents are created and sent to clients and management when advised of regulatory short positions requiring coverage by the Clearing and Segregation team. Utilize the standardized forms and procedures for creating, approving and settling international trades. Review international settlements market reports daily for status updates and advise clients of any issues that could impact settlement. Ensure awareness of international market buy-in rules in order to mitigate risk to the firm. Ensure awareness and understanding of the Extended Failed Trade Reporting CIRO regulation and be prepared to provide client education and reporting information for Extended Failed Trade Reporting items. Provide timely trade status updates for these items when requested by management. Ensure settlement statistics are updated on the shared drive daily. Ensure regular monitoring and maintenance of group email inboxes. Review the daily DTC and CDS >10MM pending trade reports and advise clients of trades that fall into their account ranges. Ensure that a status update is provided to management for each item by 4pm daily. Access, match and affirm DTC trade confirms for your clients on T+1 in order to ensure settlement. Works towards increasing comfort with using the DTC OMGEO TradeSuite functionality in DTC PBS screens to facilitate this process. Ensure that you do not communicate with the end client via email or telephone conversation as our relationship is with our clients and not the end client. Complete your work in an accurate, timely and efficient manner at all times. Ensure your daily work kept for audit purposes is accessible, organized and filed according to TD Wealth record retention policy. Ensure necessary procedures, due diligence, quality controls and quality verifications are followed to support the accuracy of all transactions at all times. Contribute to the timely and accurate completion of departments administration work in addition to your daily functions. Ensure issues are handled appropriately by performing quality investigations, escalating issues timely when necessary. Be knowledgeable of and comply with TD and industry codes of conduct and with laws and regulations. Understand and apply bank/department operating policies and procedures at all times. Understand and comply with the Wealth Canada AML Policy. This will include completing all required training materials/courses.

Responsible to report a UTR for any unusual financial activity or behaviour

Create a positive customer experience at every interaction and look for ways to contribute to positive ciCEI score. Actively participate in call coaching and utilize ticketing when required. Contribute to a positive working environment by actively participating in work committees and events. Actively participate in regular team meetings and coaching sessions. Contribute to respectful, cooperative, non-discriminatory and supportive workplace environment. Actively participate in the performance management process. Meet professional/personal development objectives by utilizing P3 and thru PDP and coaching discussions with your manager. Initiate and take ownership of personal development trough ongoing education by utilizing LMS (Learning Management System), external courses and cross -training as appropriate.

Experience & Qualification Requirements

University degree required. 2-4 years of experience in banking. Strong Microsoft Excel- VLOOKUPs, Pivot tables, macros. Prior Reconciliation (finding financial discrepancies etc.) experience. Capital markets or trading knowledge. Trade Settlements experience- CDS/DTC. Strong communication skills (verbal and written). Team player. Detail oriented. CSC courses completed or CFA or CGA certifications, (accounting) coding knowledge. How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Prime Hires & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Prime Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.