Join Our Mission at the Calgary Drop-In Centre

At the Calgary Drop-In and Rehab Centre (the DI), we’re looking for passionate, community-minded people who know that kindness can change lives. Whether you’re helping guests find housing, supporting their recovery journey, or keeping our operations running strong, your work here truly matters. Every role at the DI is about creating possibilities for others, and for yourself.

Who We Are

The Calgary Drop-In and Rehab Centre (the DI) is a low-barrier, housing-focused organization serving some of Calgary’s most vulnerable community members. We believe everyone deserves dignity, safety, and the opportunity to thrive. Every day, our team meets people where they’re at — offering basic needs, compassion, and connection while helping them move toward stable, permanent housing. Our work is guided by the principles of housing first, trauma-informed care, harm reduction, and recovery-oriented practice. But above all, we’re guided by people — their stories, their strengths, and their potential. When you join the DI, you’re joining a team built on respect, collaboration, and heart.

The Opportunity

Position Title: People & Culture Shared Services Administrator Reports To: Manager, Total Rewards & Payroll Employment Type: Full-time Schedule: 5 days on/2 days off, Monday to Friday Location: 1 Dermot Baldwin Way SE, Calgary, Alberta About the Department The People & Culture team is committed to fostering a respectful, inclusive, and values-driven workplace. We work closely with leaders and employees to support meaningful work experiences, a positive organizational culture and strive to create an environment where people feel supported, heard, and valued.

What You’ll Do

Every role at the DI makes a difference. In this position, you will: Deliver employee and leader support by tackling inquiries, solving challenges, and guiding stakeholders through payroll, benefits, leaves, disability management, and employee lifecycle processes with accuracy, discretion, and exceptional service. Drive accurate semi-monthly payroll processing by coordinating payroll inputs, validating timesheets, managing employee data changes, investigating discrepancies, supporting audits, and providing backup coverage to ensure critical payroll deadlines are consistently met. Strengthen the delivery of benefits and RSP programs by coordinating plan administration, maintaining accurate records and reconciliations, supporting onboarding and offboarding processes, and ensuring employees and leaders have access to clear, current, and meaningful program information. Champion a positive and supportive employee experience by navigating leave of absence and disability processes, coordinating case activities, ensuring documentation accuracy, and partnering with stakeholders to achieve successful return-to-work outcomes. Strengthen data integrity and operational effectiveness by conducting audits and validations, investigating and resolving discrepancies, reconciling records, validating system transactions, and collaborating with People & Culture, Payroll, and Benefits teams to ensure accurate data, reliable reporting, and informed decision-making. Optimize data integrity across the employee journey by processing key lifecycle transactions, maintaining confidential records, and ensuring accurate, timely, and compliant information within Dayforce and supporting systems. Serve as the hub for payroll and benefits support, triaging requests, providing timely solutions, and connecting employees and leaders with the right expertise to resolve complex or sensitive matters. This role is a great fit for a highly organized, collaborative and solutions-oriented Payroll, Benefits & Disability professional who combines precision with empathy, creating positive employee experiences while ensuring operation excellence behind the scenes.

What You Bring

We know that great people come from all kinds of backgrounds. You don’t have to check every single box! If you’re passionate about helping others and share our values, we want to hear from you.

What we need from you

Diploma or degree in Human Resources, Business Administration, Payroll Administration, Accounting, or a related field. An equivalent combination of education and experience may be considered.

Payroll Compliance Practitioner (PCP) designation required

Minimum 5-7 years of progressive experience in payroll, benefits administration, disability management, leave administration, employee lifecycle processes within a complex organizational environment. Strong knowledge of Canadian payroll legislation, Employment Standards, benefits administration, leave management, privacy requirements, and HR record-keeping practices. Experience supporting payroll processing, data validation, reconciliations, compliance activities, and year-end requirements. Experience administering employee records and maintaining data integrity within an HRIS and payroll environment. Experience coordinating disability management, return-to-work coordination, and leave administration practices. Experience conducting reconciliations, audits, data validation, and quality assurance activities. Strong customer service orientation with the ability to provide professional, accurate, and confidential support to employees and leaders. Excellent verbal and written communication skills with the ability to explain payroll, benefits, policy, and process information in a clear and respectful manner. Demonstrated ability to manage competing priorities, coordinate multiple activities simultaneously, and meet established deadlines. Strong attention to detail with a proven ability to maintain a high degree of accuracy in payroll, employee records, reporting, and data management. Experience conducting reconciliations, audits, data validation, and quality assurance activities. Strong analytical and problem-solving skills with the ability to investigate discrepancies, identify root causes, and recommend solutions. Ability to exercise sound judgment, maintain confidentiality, and handle sensitive information with professionalism and discretion. Ability to provide a satisfactory vulnerable sector clearance check.

Nice to Have’s

Payroll Leadership Professional (PLP) designation considered an asset. Dayforce experience is considered a strong asset. Experience working within a multi-disciplinary or 24/7 operational environment is considered an asset.

Working at the DI

Working at the Calgary Drop-In Centre (the DI) means being part of meaningful, human-centered work that can sometimes involve complex and emotionally charged situations. You may encounter individuals experiencing crisis, distress, or strong emotions, and situations that require calm, quick thinking, and compassion under pressure. We know this work can be intense and we also know it’s deeply impactful. That’s why we prioritize staff wellbeing through training, peer and supervisory support, debriefing opportunities, and a strong culture of teamwork. Our environment calls for resilience and steadiness, but it also offers the reward of seeing real change and connection every day. Some roles may also involve occasional exposure to medical distress or bodily fluids, and safety protocols and resources are always in place to support you.

Compensation & Benefits

We believe in taking care of our people so they can take care of others. Our total rewards package includes:

• Competitive compensation
• Comprehensive health and dental benefits
• Employer-matching RRSP program
• Paid vacation, sick, and wellness days
• Employee & Family Assistance Program (Homewood EFAP)
• Life and AD&D insurance
• Ongoing training and professional development opportunities Benefits typically begin on the first of the month following your start date, and our P&C team will ensure you have clear information and support from day one.

Why You’ll Love Working Here

Joining the DI means joining a community that believes in people and their capacity, resilience, and worth. You’ll have the chance to:

• Make a tangible difference in people’s lives every single day
• Work with a team that values respect, compassion, and authenticity
• Collaborate with dedicated professionals and community partners
• Be part of an organization that encourages growth, wellbeing, and innovation You’ll play a key role in supporting an integrated, person-centered approach that promotes wellbeing, dignity, and connection for every individual we serve. At the Calgary Drop-In Centre (the DI), our team members help create safe, inclusive, and trauma-informed spaces where people can access the support they need to move toward stability and housing. In every interaction, you’ll contribute to high-quality, compassionate service that reflects the shared mission, vision, and values of the DI.

Inclusion & Accessibility

At the Calgary Drop-In Centre (the DI), we believe inclusion, compassion, and respect make us stronger as an organization and as a community. We are an equal opportunity employer committed to building a workplace that reflects the diversity of the people we serve. If you require accommodation during the hiring process, please contact people@thedi.ca and we’ll be happy to support you. Ready to Apply? If this opportunity sounds like the right fit, we’d love to meet you.

Please apply with your resume and cover letter here. If you have questions or would like to learn more about working at the DI, please visit our website here.