Managing Partner Jobs in Canada, ON, Toronto, Canada {{REMOTE}}
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Canada, ON, Toronto, Canada {{REMOTE}}
About the role
- Workday’s Managing Partner practice focuses on stewarding subscribers of our Workday Success Plan offering in North America. We seek to serve our customers with relevant industry stories, practical ways to realize value from Workday’s technology, and crafting peer networks for
learning - We act like a start-up inside a larger organization constantly seeking new ways to help our customers be successful on their cloud journey
- The Managing Partner is responsible for the overall success of an assigned group of deploying and production customers
- The role orchestrates the development and maintenance of executive relationships, takes accountability for the successful deployment of the Workday solution, positions additional value into a customer portfolio, ensures customers consume the components of their Success Plan, and encourages an effective reference motion
- These outcomes are accomplished in collaboration with internal sales, consulting, and product teams
- Advocate for assigned customers across Workday
- Orchestrate resources to fulfill Workday’s obligations
- Promote a remarkable experience that smooths future renewals
- Collaborate with workmates to position additional value available through in-subscription adoption, additional subscription products, or activation of offerings from our platform ecosystem
- Develop and sustain customer executive relationships
- Maintain accurate contact records of customer interactions in CRM software
- Collaborate with the extended Sales team to develop and realize an account plan for each assigned customer
- Engage the appropriate workmates to support account planning, feature adoption, and ecosystem activation strategies
- Serve on and actively participate in customer steering committee meetings
- Provide direction and support to a customer’s implementation team especially as it relates to scope, budget, timeline and critical deployment issues
- Receive concerns from customer executives and coordinate workmates to resolve the situation
- Work with a customer to drive steady adoption of Workday’s innovation by matching new features and products to relevant business outcomes
- Drive customer self-sufficiency by ensuring a customer understands how to engage with Workday’s Customer Experience organization and use the features of their Success Plan
- Seek customer stories and champions who will speak with prospective customers
- Collaborate with other workmates in the Managing Partner practice around the world to advance the tools and techniques that produce a remarkable customer experience- This position requires a bilingual candidate in French Canadian/English
- Have a dedication to continuous improvement in the way we serve our customers
- Excellent stakeholder management skills, including the ability to identify key stakeholders, understand their needs, and effectively communicate and engage with them to build strong relationships and achieve organizational objectives, are vital
- 8+ years of developing and maintaining C-level relationships resulting in successful partnerships and strategic alignment
- Strong customer insights skills, with the ability to analyze customer data, identify trends, and provide actionable recommendations to improve customer satisfaction and inform business strategies, are highly valued
- Ability to manage and prioritize multiple customers’ demands balancing customer satisfaction with revenue and profitability targets
- Ability to travel 30%
- 2+ years direct experience with a cloud-native HR or Finance software (such as Workday, SuccessFactors, NetSuite, or a similar product) as an implementation leader, business function owner, hands-on configuration resource, or workmate
- Exceptional relationship management skills are crucial, with a focus on building and maintaining strong relationships with clients, partners, and colleagues to foster collaboration, loyalty, and a positive work environment
- Must be Bilingual in French Canadian/English - please indicate on your CV that you meet the bilingual requirement
- Ability to empower and lead a matrixed team of individuals at multiple levels within an organization
- 10+ years’ experience deploying large, sophisticated Cloud SaaS ERP (HCM & Fins) solutions at a project and program manager level within the any of the following: Healthcare, Diversified Industries, State, Local, Federal Government, FSI, Higher Education arenas
- Proven ability to develop and implement effective account strategies focused on building strong client relationships, identifying growth opportunities, and driving customer retention and revenue, is essential
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About Workday
Software Development
10,000+
Workday is a leading provider of enterprise cloud applications for finance and human resources, helping customers adapt and thrive in a changing world. Workday applications for financial management, human resources, planning, spend management, and analytics are built with artificial intelligence and machine learning at the core to help organizations around the world embrace the future of work. Workday is used by more than 10,000 organizations around the world and across industries – from medium-sized businesses to more than 50% of the Fortune 500.