A major and well-established player in the airport retail sector, our client has distinguished itself over the years thanks to its expertise, innovation, and commitment to excellence in customer service. It enjoys a solid reputation based on reliability, the quality of its offerings, and its ability to create positive experiences for travelers.

The company offers a dynamic, structured, and rewarding work environment where professionalism combines with strong human values. Every team member plays a crucial role in the effectiveness of operations and customer satisfaction, making this organization an employer of choice for those seeking to grow in a stimulating, diverse, and service-oriented environment.

Job Responsibilities

Customer Service

-       Ensure first-class customer service and quickly resolve unique situations.

-       Support the teams to offer a consistent experience aligned with our core values.

-       Be a role model for behavior and professionalism.

Operations

-       Ensure strict adherence to merchandising and presentation standards.

-       Ensure the consistent implementation of company policies, procedures, and organizational goals.

-       Support the General Manager in daily operational management.

Financial Performance

-       Contribute to achieving sales, expense control, and inventory management goals.

-       Monitor financial indicators, including the P&L, and propose action plans as needed.

-       Participate in payroll tracking, inventory management, and cash control.

Leadership and Staff Management

-       Recruit, train, and develop a high-performing, engaged team.

-       Coach, mentor, and support employees on a daily basis.

-       Oversee shift planning, performance evaluations, and skills development.

-       Maintain clear communication with the airport, brand partners, and support center.

-       Address performance issues swiftly and provide first-level HR support.

-       Perform all other related duties as required.

If you're ready to take on new challenges, we want to meet you!

Job Benefits

-       Dynamic work environment at the heart of the airport, stimulating, fast-paced, and unique.

-       Strategic role with potential for growth into a general manager position.

-       Comprehensive training and integration program.

-       Privileged relationships with several brand partners.

-       Varied work combining leadership, operations, and business management.

-       Social benefits.

-       Permanent position.

Requirements

-       Bachelor's degree required.

-       High school diploma or equivalent mandatory.

-       Minimum of 3 years of experience in retail management, operations, or a service sector.

-       Excellent communication in English, as you will serve English-speaking customers 70% of the time.

-       Proficiency in Microsoft Office.

-       Ability to read, write reports, handle numbers, and manage cash.

-       Comfortable with first-level HR processes (interviews, training, planning, follow-up).

-       Ability to stand for long periods.

-       Ability to lift up to 40 lbs (18 kg).

-       Ability to walk long distances, bend, reach heights, and climb a ladder.

-       Ability to work in environments with variable temperatures.

-       Flexible working hours (days, evenings, weekends, holidays).

Salary: $50,000 per year
Hours: Flexible schedule
Status: Permanent

Interested in this position? Send your application to Ariel Danho via email at adanho@bedardressources.com.