Customer Support Engineer , Customer Escalations Jobs in Canada
Create alert for “Customer Support Engineer , Customer Escalations”
Get notified of new opportunities
Customer Service / After-Sales Support Agent #1248
Top Benefits
About the role
Are you ready to join a renowned Quebec-based manufacturer with over 35 years of success in creating high-end furniture that blends design, innovation, and local craftsmanship? Here, every piece is an experience, and every project pushes the boundaries of industry standards.
And what will your mission be? To become the beating heart of the customer service department: building strong relationships, supporting clients with excellence, and enhancing the company's reputation with every interaction.
Ready to turn your everyday into an inspiring professional journey?
Main Responsibilities
- Respond to customer inquiries via phone, email, or chat with professionalism and efficiency.
- Build long-term relationships by delivering personalized customer service.
- Provide technical support after sales and resolve issues related to products or services (technical support, follow-ups, troubleshooting).
- Enter orders into the internal system with speed and accuracy.
- Coordinate communication between departments to ensure smooth operations.
- Create and update product documentation (technical sheets, user guides).
- Manage promotional materials and coordinate their distribution to clients and for events.
- Occasionally intervene directly on the production floor to resolve issues quickly.
- Perform any other related tasks.
What We Offer
- A stable daytime schedule that supports work–life balance.
- 4 weeks of vacation starting on day one (including summer and holiday shutdowns).
- Occasional remote work opportunities.
- 11 paid holidays to enjoy more rest throughout the year.
- Comprehensive group insurance (medical, dental, travel, etc.).
- Employer contributions to a RRSP.
- Exclusive discounts on our high-end furniture.
- A variety of engaging social activities.
- A people-first company culture that listens, your ideas truly matter.
Requirements
- High school diploma (DES or equivalent).
- Fluent in French and English, both spoken and written (approx. 70% of clients are English-speaking).
- Proficient with basic computer tools and office software.
- Excellent communication and customer service skills.
Salary: Between $25 and $27 per hour (negotiable based on experience).
Schedule: Monday to Friday.
Employment Type: Permanent.
Not the right fit? Search for Customer Service / After jobs in Saint-Jérôme
About Bédard Ressources Humaines
Bédard RH est une agence de placement et de recrutement qui aide les candidats à valoriser leur candidature et à atteindre leurs objectifs de carrière. Avec plus de 25 ans d'expérience, l'entreprise se spécialise dans le recrutement temporaire, permanent et international, tout en offrant des services de ressources humaines et d'impartition adaptés aux besoins des entreprises.