Are you a technician in electronics or electrical engineering, and do you enjoy solving complex technical problems?
Do you have experience in after-sales service and enjoy both customer interaction and the technical aspects of the job?
Whether you're well-established in your career or looking for a stable position with real challenges, your expertise, autonomy, and customer service skills will make all the difference.
Our client, a well-established technology company located in Saint-Eustache, is looking for a senior after-sales service technician to join their team.

Main Responsibilities:

-       Respond to calls and emails related to equipment failures or technical inquiries.

-       Diagnose issues, advise clients, and propose appropriate solutions.

-       Follow up on cases with internal and external stakeholders.

-       Write clear and detailed diagnostic reports.

-       Identify and document recurring or major issues.

-       Support the sales team with technical questions.

-       Manage and maintain the training room.

-       Write technical and training documentation.

-       Provide internal and client training.

-       Validate new products before they are put into production.

-       Review and manage technical bulletins.

-       Apply RMA procedures and quality assurance standards.

-       Perform any other tasks related to the position.

Advantages of this Position:

-       Permanent and stable position.

-       Daytime schedule, full-time.

-       Professional, structured, and respectful work environment.

-       Well-established and growing company.

-       Comprehensive benefits: dental, vision, life insurance, disability, and complementary health.

-       Paid time off.

-       Employee Assistance Program (EAP).

-       RVER.

-       On-site parking.

-       Casual dress code.

-       Company events.

Requirements:

-       DEC in electrical engineering technology or electronics.

-       5 to 10 years of experience in technical service or after-sales support (mandatory).

-       Advanced bilingualism in French/English essential (50% of the time due to international clients and suppliers).

-       Excellent problem-solving and analytical skills.

-       Strong customer orientation and ability to prioritize tasks.

-       Availability for occasional travel outside of Canada.

-       Knowledge of high voltage and high frequency (important asset).

Salary: Starting at $85,000 per year
Schedule: Daytime, Full-time, 40 hours per week
Status: Permanent