Location

WorkBC City Centre – Burrard WorkBC (Burrard & Davie)

Posting Period

April 29, 2026 - May 8, 2026

Job Description

The successful candidate will be responsible for the day-to-day administrative coordination of the WorkBC Burrard Office.

What you’ll be doing:

• Acts first point of customer contact on a team operating a government-funded Employment Services Centre in Downtown Vancouver, helping jobseekers connect to employment and develop their career paths

• The Office Administrator will be responsible for submitting financial statements and ordering supplies for the Career Zone and assisting with additional tasks as needed

• Performs reception duties, including regular contact with potential clients - on the phone and in person – providing information on programs and referrals to other agencies and community resources

• Responds to and resolves issues regarding maintenance, lease, telephone, janitorial and alarm system, and elevates any major concerns to the Senior Operations Manager as necessary

• Assist case managers with entering clients into two separate databases (Integrated Case Management)

• Maintains client database for all clients who register at the centre

• Offers office support to colleagues and clients such as booking appointments, data entry, photocopying, faxing, answering phone inquiries, correspondence, purchasing supplies, and petty cash

• Assists with the orientation of new staff/practicum students to the WorkBC workplace environment and YWCA BC policies.

• Responsible for Annual Inventory Control

• Ensures invoices are coded, signed by the Senior Operations Manager and sent to head office in a timely manner

• Other duties as assigned

What you’ll need:

• Excellent communication skills working a variety of people and different levels of government and the business community

• A demonstrated positive attitude towards change

• Strong computer skills in Microsoft Office Applications

• Outstanding customer service skills

• Comfort working in the front line of a busy centre, working with a range of clients including homeless clients, clients with mental health concerns, and clients with disabilities

• Strong administration and organizational skills, with excellent attention to detail

• Ability to build effective relationships with internal and external stakeholders

• Experience with ICM system an asset

• Ability to converse in French would be considered an asset

• Proven past experiences working with at-risk population would be considered an asset

• A valid clear criminal record check (including working with vulnerable populations) is required.

Bonus qualities (but not required)

• Secondary Language considered an asset

What we offer:

We offer our eligible employees the following benefits as part of their total rewards package:

• Extended medical and dental benefits

• A defined benefit pension plan

• Defined Vacation, Personal, and Sick time

• Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

• Free membership to our Health + Fitness Centre, discounts at our Hotel Willo and priority in YWCA Child Care centres

• A workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.

Pay Rate: $28.75 per hour

How to Apply

If you're seeking a workplace where your values align with your work, and where every voice drives meaningful change, we’d love to hear from you. Please submit your resume and cover letter by May 8th, 2026, to:

Nina Chou, Senior Operations Manager (She/Her)

Career Zone Youth Employment Centre

Email: nchou@ywcabc.org

We’re committed to increasing representation and equity across our organization. We strongly encourage applications from women, Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, people with disabilities and others from marginalized communities. We’re also focused on creating leadership opportunities for Indigenous, Black, and gender-diverse individuals. If you'd like to learn more about our inclusive culture before applying, feel free to contact our Equity and Engagement Manager at people@ywcabc.org.

Accessibility is a priority for us. If you need any accommodations to apply or have questions about the process, please reach out to the hiring manager listed. We make hiring decisions based on qualifications, transferable skills, lived experience and organizational needs. Thank you to everyone who applies — only those selected for an interview will be contacted.

Want to learn more about working at the YWCA? Explore our careers page**.**

We respectfully acknowledge that our main office and many of our programs are located on the traditional, ancestral and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and səlilwətaɬ (Tsleil-Waututh) Nations, and that our work across British Columbia spans the territories of more than 200 First Nations. We also acknowledge the First Nations, Metis and Inuit peoples who live in our communities.