Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Profile Summary : The Residential Worker B provides a safe and secure environment for staff, residents, and visitors, delivering Emergency, Transitional and Supportive Housing program services for the ministry unit. Accountabilities: Key Responsibilities Acts as a positive role model for clients by developing professional interpersonal relationships that promote dignity and respect. Monitors the environment and clients to ensure safety and security. Ensures client supervision, monitoring behaviour for adherence to rules and policies. Conducts all required shift change procedures prior to and after shift change. Maintains required documentation and shelter log. Assists withconflict resolution. Complete and distribute paperwork as required. Food preparation and serving to clients at mealtimes. Client Intake Prepare for clients by receiving phone / in-person inquiries. Interview clients, completing intake form. Provide orientation to new clients. Ensure that clients are fully aware of program expectations. Provide information and referrals to community resources to clients. Household Maintenance Cleans shelter rooms, washrooms, kitchen, lounge, offices, and common areas. Packing up client’s belongings and prepping beds and rooms for new clients. Provides laundry services for the shelter and shelter clients. Performs basic building maintenance. Collects and disposes of refuse and maintains clean refuse area; performs spot cleaning as required. Performs other duties as assigned. CRITICAL RELATIONSHIP MANAGEMENT: Governance Boards and Councils: None Internal: N/A External: N/A MANAGERIAL RESPONSIBILITY: Reports directly to: Residential Worker A – Residential Services Supervisor Direct reports for this position: None This position is responsible for their own time and effort only.They may demonstrate work methods to new employees, volunteers, or students. FINANCIAL AND MATERIALS MANAGEMENT: Does not process any financial transactions as no budget responsibilities. Responsible for the safekeeping of shelter supplies and equipment for business use. WORKING CONDITIONS: The work environment is typically a work site within a residential and community setting which potentially exposes staff to disagreeable people, unpleasant odors, toxic chemicals, bodily fluids, moving objects, sharp objects, slippery or wet surfaces, infectious diseases, potential abuse, and marginalized people. Little to no travel required. HEALTH & SAFETY Required to complete general orientation, including safety in the workplace training and annual review. Contributes to the safety of staff and guests (e.g. snow removal, clear fire exits, no obstacles inside/outside doors, cleans spillage). Universal precautions: wearing personal protective equipment (PPE) as required, including gloves/glasses. PHYSICAL DEMANDS: Regularly required reach with hands and arms; to stoop, kneel, bend, and crouch. Ability and willingness to lift/move equipment up to 25 pounds. Ability to easily ascend and descend two (2) flights of stairs located inside and outside the shelter. The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct. education and experience Qualifications: The successful candidate must have completed High School. Minimum one to two (1-2) year certificate in a Social Services related field. An equivalent combination of education and experience may be considered. One to two (1-2) years of prior related experience, including experience in a social service setting, working with marginalized individuals, and a social services background. Special Licenses, Diplomas, Certifications or Requirements: Must hold or obtain a recent Criminal Records Check with Vulnerable Sector Check, satisfactory to TSA. Must receive clearance from TSA Abuse Registry Check. Required to complete WHMIS training annually. Required to complete Praesidum Academy training modules relevant to position. Current certification in Standard First Aid / CPR, Foodsafe, and Non-Violent Crisis Intervention training. Experience and Skilled Knowledge Requirements: Characteristics: energetic, takes initiative, team player, organized and productive. Creative and flexible with the ability to adapt based on team, program, and service needs. Skills and Capabilities: Experienced with Microsoft Office (Word, Excel, Publisher, and PowerPoint); Internet and Email. Familiar with administration and file management procedures. Attention to detail, problem solving and analytical skills. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility. Complete tasks with minimum amount of supervision. Confident, self-motivated, mission minded, team player, able to work with others. Be flexible, motivated, adaptable, and able to thrive in a fast paced non-profit and union environment; be an efficient problem solver. Demonstrate a dependable work ethic and the ability to manage multiple tasks simultaneously. Work independently; maintain confidentiality; while part of a larger team, projecting a positive, professional, and helpful attitude. Ability to communicate effectively, and exercise good interpersonal skills by displaying tact, courtesy and patience with supervisors, peers, participants, employees, students, and visitors. Ability to manage stress and workload in a positive manner. Ability and willingness to work with, support, and serve marginalized people in a compassionate, non-judgmental manner. Ability and willingness to adhere to, uphold, support, and promote The Salvation Army’s mission, vision, and values in the day-to-day operations of the department. Compensation: The target hiring range for this position is $24.73 to $25.23 with a maximum of $25.73. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.