Dispatch Assist Jobs in Dartmouth, Nova Scotia, Canada
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Dartmouth, Nova Scotia, Canada
Dispatch Assist
About the role
Description
Join the Armour Team Today!
Position Overview:The Dispatch Assist is responsible for coordinating the movement of equipment and freight while ensuring seamless communication between departments, terminals, customers, and drivers. This role focuses on removing barriers to operations, maintaining accurate reporting, and providing support to enhance overall efficiency. The position requires strong organizational skills, problem-solving abilities, and effective communication to ensure successful logistics operations.
Location:Dartmouth, NS
Schedule: Monday - Friday
Essential Duties:
Collaborate with all departments, terminals, customers, and drivers to eliminate obstacles in equipment and freight movement. Provide clear and timely communication to customers and drivers, ensuring they have the necessary paperwork and information for successful job completion. Maintain accurate reporting for performance, equipment utilization, volumes, and forecasting, including the completion of scorecards and updating dispatch screens. Oversee customer tracing and freight manifesting as required for tripping. Participate in pre-planned meetings, including transition meetings, daily review meetings, and weekly shift meetings. Additional duties as required
Essential Competencies:
Strong time management skills with the ability to multitask and meet deadlines. Self-motivated with strong analytical and decision-making skills. Excellent verbal and written communication skills for effective interaction with individuals and groups. Ability to analyze situations, identify issues or conflicts, and negotiate win-win solutions.
Working Conditions:
Fast-paced environment requiring adaptability and problem-solving. Ability to work variable shifts as needed, including days, weekends, holidays, and extended hours to cover staffing gaps and vacations. High volume of customer and driver interactions via email, satellite, and phone communication.
Technical Skills:
Experience in a dispatch environment is preferred. Familiarity with the TruckMate system is considered an asset.
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About Armour Transportation Systems
At Armour, we let our managers manage and ensure they are listening, learning and communicating effectively with our customers and employees, throughout Atlantic Canada and our 26 terminal network. Everything we do is centered on our customer and the business of moving freight. As we add to our services we make sure everything ties together and provides our clients with a complete and fully integrated transportation and logistics package.
Being situated in Atlantic Canada has its advantages. The strong sense of community we've grown up with is fully integrated into our company's culture. What does that mean to our customers? It translates into relationships built on trust and mutual respect and the assurance that we will deliver on the promises over 1,900 members of our team commit to every day.
We are well positioned to act on behalf of our customers and partner carriers serving our region. These combined relationships give us added volume, creating higher efficiencies and service levels for our company. It extends our reach throughout North America and everyone benefits as a result. Our customers, fellow carriers and employees realize the rewards of our philosophy to find win-win opportunities in everything we do.
We're always flexible, and willing to change. Innovation has gone far beyond trucks and warehousing. Our people are innovative and continue to be the driving force of our organization.