Bilingual (English/French) Financial Services and Insurance Customer Sales Representative at Desjardins Insurance

Location: Dieppe, NB

Full-Time

Who We Are

We’re a Desjardins Insurance office in Dieppe that believes insurance should still feel human.

Our clients trust us with some of the biggest decisions of their lives and we take that seriously. We focus on clarity, honesty, and real conversations, not scripts or pressure tactics. If you like helping people understand their coverage and feel confident in their decisions, you’ll fit right in.

The Role

We’re looking for a bilingual (English/French)Financial Services and Insurance Customer Sales Representative to join our growing team, supporting Life, Auto, Home, and Commercial Insurance clients.

This role is ideal for someone who:

• enjoys talking to people
• can juggle multiple things at once without losing their cool
• takes pride in doing things properly
• and genuinely cares about client experience

You’ll be a key point of contact for our clients, answering questions, making changes, solving problems, and helping them feel taken care of.

What You’ll Be Doing

• Be the first point of contact for client inquiries by phone, email, and in person
• Explain policies, coverage options, changes, and next steps in clear, simple language
• Build long‑term client relationships based on trust and respect
• Resolve service issues efficiently, aiming to solve things the first time
• Manage multiple client requests and priorities throughout the day
• Maintain accurate and confidential client records
• Stay current on products, procedures, and insurance regulations
• Share feedback and ideas to help improve how we serve our clients

What We’re Looking For

• Strong customer service experience (insurance or financial services is an asset)
• Ability to multitask and prioritize in a very busy, client‑focused environment
• Excellent communication skills — written and verbal
• Strong typing skills (minimum 40 WPM required)
• Calm under pressure, solution‑oriented, and detail‑minded
• Empathetic, patient, and genuinely helpful
• Comfortable with Microsoft Office and basic computer systems
• General Insurance License (Level 1 or 2) preferred but not required at interview
• LLQP certification not required at interview
• Fully bilingual in English and French (spoken and written)

Growing With Us

We’re excited to share that our office is relocating to a larger space, giving us room to grow our team and better serve our clients. This move reflects our continued success and long‑term commitment to our people — we’re building something solid, and we want the right people with us as we grow

Why Join Our Team?

• Competitive compensation: $50,000 – $110,000+
  (base salary + monthly commissions + annual bonus)
• Comprehensive benefits package
• Ongoing training and professional development
• Supportive, collaborative team environment
• Clear expectations, real support, and room to grow

Important to Know

These positions are with an independent contractor agent who is part of the Desjardins exclusive agent network. Employees are not employees of Desjardins Group or its subsidiaries. All employment decisions are made by the independent contractor agent.