Customer Service Representative Jobs in Drummondville, Quebec, Canada
Create alert for “Customer Service Representative”
Drummondville, Quebec, Canada
Top Benefits
About the role
A growing organization is seeking a Customer Service Representative to support its customers by providing exceptional service, accurate order processing, and timely product information. This role is ideal for a customer-focused professional who enjoys building relationships, solving problems, and working in a fast-paced environment.
As a key member of the team, you will serve as the primary point of contact for customers, ensuring inquiries and orders are handled efficiently while coordinating with internal departments to deliver a positive customer experience.
Customer Service Representative Responsibilities
Professionally manage a high volume of customer orders and inquiries through phone, email, and other electronic communication channels. Accurately enter, process, and track customer orders while ensuring product and pricing information is current and correct. Serve as a liaison between customers and internal departments including sales, technical support, product management, purchasing, production, dispatch, and accounting. Resolve customer concerns, issues, and inquiries promptly while maintaining a high level of professionalism and customer satisfaction. Coordinate purchase order processing, inventory availability, billing inquiries, and delivery status updates. Document customer interactions, inquiries, complaints, and resolutions accurately within company systems. Maintain strong customer relationships by providing responsive, courteous, and solution-oriented service. Support continuous improvement initiatives by identifying opportunities to enhance the customer experience and internal processes. Perform additional administrative and customer support duties as required.
Customer Service Representative Requirements
1+ years of customer service experience in a fast-paced environment. Strong verbal and written communication skills with the ability to professionally interact with customers and internal stakeholders. Demonstrated ability to manage multiple priorities while maintaining accuracy and attention to detail. Strong problem-solving skills with the ability to assess situations and implement effective solutions independently. Excellent interpersonal skills and a customer-first approach to service delivery. Proficiency with Microsoft Office applications and standard internet-based software. Ability to work collaboratively within a team environment while maintaining accountability for individual responsibilities. Industry experience or product knowledge is considered an asset; training will be provided for the right candidate.
Employment Details
Full-Time, Direct Hire Competitive Compensation & Benefits Package Professional Growth and Development Opportunities
This posting is for a position that is currently vacant within one of our client organizations.
Accommodation is available upon request to support your participation during all stages of the recruitment process.
TalentWorld is a Canadian leader in staffing, offering diverse opportunities for professional growth, flexible schedules, and career advancement. Embracing diversity, all are welcome to apply.
Please note that AI tools may be used to support the screening, assessment, or selection of applicants for this position.
TWONPERM
Not the right fit? Search for Customer Support Representative jobs in Markham, Ontario, Canada
About TalentWorld
OUR STORY Staffing Services by GardaWorld started in 2013 in response to a market opportunity. We recognized that our success in recruiting, training and scheduling talent, as well as doing payroll could be applied beyond the security industry. Our growth began in Quebec with the acquisition of Helene Roy Staffing agency, and continued from there.
In 2019, we expanded our services into Ontario with the acquisition of The Bagg Group (Toronto) and Turn Key Staffing Solutions (GTA + North). Although we love the GardaWorld brand and everything it stands for, it’s time to step out on our own and create a name for ourselves. Literally.
Welcome to TalentWorld. Good things start here.
HOW CAN WE HELP? We exist to create meaningful relationships between people and their employers. With TalentWorld, people can find the ideal job that showcases their talent, fuels their passion, and meets their unique wants. And employers can find the ideal people to help shape their business.
Are you looking for your next challenge? Whether you’re searching for a permanent role that supports your career growth plan, or a temporary position to help you fund your side-hustle, we’ve got your back.
Are you looking for talented people to join your team? Then you’re in the right place. TalentWorld is a full-service recruitment and staffing agency that specializes in outsourcing, without losing the human element. We’re on a mission to bring back a sense of depth in an industry that’s about speed and automation.