This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

This competition may be used to fill multiple positions.

Location - This role is hybrid with a mix of remote and in-person work at North Campus, Edmonton.

What comes to your mind when you think of an entrepreneurial leader? Do you imagine the impact you and your ideas can have on the world? Do you think about people’s problems and how they might be solved? Do you envision the systems and processes in place to support organizational success and how they might be organized to better serve others?

The Alberta School of Business is looking for community-minded thinkers to help us deliver excellent student service. The Academic Program Advisor (APA) is a powerful role that helps to shape the undergraduate student experience. The APA is often the first point of contact for our BCom students and helps these students navigate the complexities of their academic programs and university environment, while supporting their overall success as students. The APA is a key communicator, policy navigator, student champion, and program advocate.

If you are interested in supporting student success and wellness, while having input in what the future of these services looks like, we would love to meet you.

The Alberta School of Business is one of the world’s leading institutions for business education and research. As the first and longest continually accredited business school in Canada, it is also one of the country’s largest, with 70 faculty members, 2,100 undergraduate students, and 950 graduate students. Since its inception in 1916, the school’s innovative thinking, entrepreneurial spirit, and leadership have shaped communities and businesses around the world. With a vision to develop and inspire entrepreneurial leaders from Alberta for the world, the School excels in research, teaching, and external engagement.

• Collaborates within the unit, the School, and the University to promote student success.

• Advises continuing undergraduate Business students about University and Faculty policies and procedures to provide accurate information to assist students in making academic program decisions.

• Resolves student academic issues using interpretive judgement of University and Faculty regulations in standard and non-standard situations; the incumbent must not only be knowledgeable about regulations but must also enforce them with forethought and prudence to ensure students are treated in a fair and equitable manner.

• Participates in situational leadership within the academic advising team.

• Assesses situations and identifies at-risk students, referring students as appropriate.

• Evaluates applicants for admission to the program, determining eligibility and transfer credit.

• Reviews academic standing each term and evaluates, approves, or denies applications for graduation.

• Exercises full signing authority to grant or deny deferred examination requests, evaluating each case individually using established faculty policies and standards.

• Works closely with Campus Saint-Jean to ensure the needs of the students in the Bilingual Bachelor of Commerce program are met.

• Serves as the administrative contact between the Peter Lougheed Leadership College, School of Business and Faculties with students in the certificate program; balancing the academic needs of multiple stakeholders with Faculty policies and procedures.

• Works with the Program Coordinator to build, update and maintain the Academic Advisement module in PeopleSoft and will support training of internal staff members.

• Promotes the Bachelor of Commerce programs through recruitment activities (Open House) and student orientation programs (Dean’s Welcome and Orientation).

• Contributes to the overall effective operation of the Undergraduate Program Office and interacts in a manner that positively contributes to a cooperative office atmosphere.

• Creates how-to communications (including videos) for students.

• Supports the Manager, Undergraduate Office, as needed.

• Minimum completion of post-secondary education.

• Minimum 2 years directly related student advising experience at a post-secondary institution; University of Alberta student services experience is an asset.

• Ability to work well under pressure, handling large volumes of work at times throughout the year, and the ability to meet deadlines without compromising the quality and accuracy of work.

• Ability to work independently as well as part of an integrated team.

• Demonstrated superior customer service and interpersonal skills; tact, initiative, and a positive attitude.

• Excellent organizational, communication (verbal and written), intercultural, and problem-solving skills.

• Ability to exercise independent judgment and handle difficult/complex situations with diplomacy and sensitivity.

• Demonstrated ability to maintain confidentiality when working with highly sensitive information.

• Excellent computer knowledge, including Microsoft Excel, is required; experience with PeopleSoft, Alfresco, and SLATE is an asset.

• Knowledge and experience using social media platforms required.

Preferred Qualifications

• Undergraduate degree preferred; equivalent combinations of education and experience will be considered
• Training in responding to students at risk, including Mental Health First Aid, QPR, ASIST, Working Mind, or similar, is considered an asset.
• Knowledge of Faculty and University of Alberta regulations, policies, and procedures preferred.
• Proficiency in French is an asset.

Application Instructions

Click "Apply Now" to submit your resume and cover letter.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package*.*

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.