We currently have an opening for an Image Desk Appraiser within our Claims department. This role is based out of our Edmonton office. While working alongside members of the internal appraisal team, this role will assist in controlling vehicle repair costs and ensuring adherence to best practices in the repair of insured vehicles through the completion, review, and approval of repair estimates and total loss calculations using the image desk function. The Image Desk Appraiser will provide additional support by fielding and responding to questions from claims advisors and body shops.

What You'll Do:

• Review repair estimates in accordance with Peace Hills Insurance guidelines while ensuring both quality and cost control
• Provide guidance on the assessment and valuation of total-loss vehicles
• Oversee and manage the Image Desk function to confirm repair estimates through the Audatex/Qapter platforms
• Maintain strong working relationships with our partner Gold Medal Shops through ongoing communication about Peace Hills' processes and procedures
• Act as a resource for our adjusting teams by sharing knowledge of the appraisal and vehicle repair process and providing support and guidance
• Provide training and job knowledge to the adjusting team as required
• Gain knowledge and experience in the emerging field of virtual and intelligent estimating to provide guidance on the implementation of these products
• Maintain relationships with vendors and third parties in the fields of vehicle damage estimating and repair
• Conduct desk assessments of damaged vehicles to produce accurate repair estimates
• Understand how the different insurance coverages and endorsements can impact claim settlements and be able to apply this knowledge to different vehicle damage scenarios
• Various other duties as required

What You'll Bring:

• Minimum of 3 years of auto industry related experience
• General knowledge of automobile damage repairs procedures
• Basic understanding of the insurance industry and the role of the appraisal within the claims process
• Educational courses taken through I-CAR and Vale are considered an asset
• Strong problem-solving skills and an ability to analyze complex repairs and provide solutions
• Proficiency in using and navigating digital estimating tool, including Audatex and Qapter, is considered an asset
• Possess highly developed interpersonal, organizational, and time management skills
• Strong written and verbal communication skills

What You'll Experience:

• Competitive base pay with annual bonus eligibility
• Healthy work-life balance including a day off every 4 weeks
• Matching contributions to your Registered Pension Plan
• Personal insurance reimbursement
• Social events held throughout the year
• Celebration of your team’s achievements each year with an annual staff appreciation event
• A career in a stable and essential industry, at a company with an exceptional corporate culture and opportunities for professional development and advancement

Why Peace Hills:

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Ready to apply? Send your resume and cover letter to hr@phgic.com
This job posting will remain open until a suitable candidate is found.

Application Deadline: June 30, 2026