**Job Title:**Intake Specialist
**Job Type:**Full-time (37.5 hours per week), 4-year contract position
Salary:$ 45,300 -$53,294/annum

Great Work. Great People. Great Place. GREAT Purpose.

Are you looking for a career that makes a real difference in the lives of Albertans? Do you want to be part of a growing organization with opportunities for development? Do you want to look forward to coming to work every day? Do you want to work with others to make a difference with dignity and joy? Then Goodwill Industries of Alberta is the place for you!

About Goodwill:

Goodwill is dedicated to providing people with disabilities, and other barriers to employment, the opportunity to find meaningful employment. This is made possible as a direct result of the generosity of Albertans in our community who choose to donate to Goodwill, where these items are resold through our successful retail stores. Our dedicated, ambitious and hard-working team members are the key to our success. Through living our value of We Care and it Shows, we work together as One Amazing Team to Get Better and Better Everyday while we Make a Positive Impact in our community.

Goodwill Alberta Connectis a comprehensive, client-centered model designed to support Persons with Disabilities, and individuals facing barriers to employment, through an integrated approach that combines innovation, wraparound supports, and employer support. The model is built on three core components: a technology-enabled Resource Centre; a two-stream employment support pathway and Employer Services to support organizations to hire inclusively. By integrating employer education and structured work or volunteer experiences, the program promotes sustainable employment outcomes and helps reduce systemic barriers.

Job Summary

The Intake Specialist plays a critical part in ensuring individuals can access meaningful employment supports in a timely, respectful, and person‑centred manner. This position is responsible for coordinating intake and eligibility processes for Career Connections programs, conducting assessments, and serving as a key liaison between applicants, community partners, and funders. This role supports equitable access to services while upholding program standards, funding requirements, and organizational values.

What you’ll do:

• Serve as a key point of contact for individuals seeking access to Career Connections programs, guiding applicants through the intake and eligibility process with professionalism and care.
• Coordinate and facilitate eligibility interviews, intake meetings, and skills assessments, both in-office and at community locations, ensuring a welcoming and inclusive experience.
• Assess applicant needs and suitability for services, making informed recommendations and referrals to internal programs or external community resources as appropriate.
• Complete accurate, timely, and comprehensive intake, assessment, and case documentation in alignment with policies, accreditation standards (e.g. CARF), and funder requirements.
• Act as a liaison with funders, schools, service providers, and community partners to support effective referrals, contract processes, and coordinated service delivery.
• Prepare case notes, assessment summaries, and outcome reports using electronic case management and tracking systems (e.g. Efforts to Outcomes), contributing to program accountability and performance measurement.
• Provide individuals with information and guidance related to employment pathways, post-secondary education options, workplace accommodations, and job development supports.
• Support program outreach, marketing, and community engagement efforts by developing and delivering presentations, information sessions, and promotional materials.
• Collaborate closely with Career Connections team members to determine appropriate supports for new participants and contribute to ongoing program improvement.
• Act as an advocate and positive role model by promoting dignity, respect, confidentiality, and inclusive practices in all interactions with individuals, families, partners, and stakeholders.
• Participate actively in team meetings, training, committees, and professional development activities.

What you bring to the table:

• Rehabilitation diploma or equivalent education in the human services field preferred.
• Minimum 2 years of experience working with individuals with disabilities and/or barriers to employment preferred.
• Must be eligible to work in Canada.
• At least 18 years of age or older.
• Must be able to travel to sites throughout the City and surrounding areas.
• Must pass a criminal record check, including Vulnerable Sector Search.
• First Aid certificate, Level C with CPR & AED
• Proficiency with UKG and ETO software, an asset.
• Applied Suicide Intervention Skills Training, an asset.
• Abuse Prevention and Protocol Training, an asset
• Crisis Prevention and Intervention Training, an asset.
• Ability to handle sensitive and confidential information appropriately.
• Ability to manage challenging situations and de-escalate situations effectively.
• Ability to communicate effectively through oral and written communication and documentation.
• Demonstrated ability to problem-solve and use good judgment quickly and effectively.
• Ability to influence, empower and motivate others and hold team members accountable for the completion of responsibilities.

Working Conditions

• Works in an office and various job and volunteer sites in the community and surrounding areas.
• Dress code is Business Casual