Account Manager Jobs in Edmonton, AB
Create alert for “account manager”
Edmonton, AB
Account Manager (Expansion)
Edmonton, Alberta, Canada {{REMOTE}}
Senior Level
Full-Time
About the role
- We’re looking for an Account Manager, Expansion to be part of our Success department
- Our Sales team gains an understanding of who our customers are, what their businesses do, and how Jobber can help them succeed, to turn leads into advocates
- They all have an incredible passion for sales, our customer, and a connection to our purpose
- This team is focused on delivering on the promise to make small businesses more successful, and they celebrate, motivate, and challenge each other daily
- They are also focused on growth personally and professionally and are supported through regular 1:1’s which focus on performance, coaching, long-term development, and consistent feedback from peers and leaders
- Reporting to the Manager, Expansion, the Account Manager, Expansion will play a significant role in continuing to develop the trust we have with small businesses in our journey to power the world of mobile services. This role works with our customers to strengthen the connection they have with Jobber by providing them great customer service, while also looking for ways to grow our relationship with them
- Manage a funnel of our existing customers to identify opportunities for expansion through additional features and products
- Proactively connect with customers, providing recommendations on how to better utilize Jobber to drive their success, while driving revenue for Jobber. Primarily encouraging customers to upgrade their subscription, or to add our online payments software
- Consistently achieve results by hitting and overachieving your targets
- Communicate and collaborate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns
- Track key information in Salesforce for follow-up and analytics
- Although this role sits within our Customer Success team—to align more closely with customer lifecycle and relationship building—the skill set remains rooted in sales
- Success in this role still depends on your ability to engage customers proactively, influence outcomes, and drive growth through consultative selling- To be coachable and adaptable. The sales team is always changing and evolving, so being flexible and good with change and ambiguity is important
- To be high energy. You will be required to sell in a dynamic environment with a fairly short sales cycle. You should be energized by high volume and the prospect of uncapped earning potential!
- Previous experience with a Customer Relationship Management (CRM) system, preferably Salesforce
- To be driven and tenacious. In sales, not every customer will say yes or be open to changing their business workflow. We need you to dust off your jeans and get right back in the saddle…quickly
- To enjoy technology. We’re working hard to empower the world with mobile technology and are looking for someone who wants to share their excitement
- To have a strong and confident communication style. You should have the ability to actively listen and consult with our customers and get a true understanding of who they are and what they need. This position involves a good deal of phone time, so these skills are imperative
- Demonstrated experience in an outbound sales environment with commission and/or targets. You can speak to them, and can speak to how successful you were
- To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you’re quick at thinking on your feet
Not the right fit? Search for Account Manager jobs in Edmonton, Alberta, Canada {{REMOTE}}
About Jobber
Software Development
1001-5000
Jobber is an award-winning software for small home service businesses.
Unlike spreadsheets or pen and paper, Jobber keeps track of everything in one place and automates day-to-day operations, so small businesses can run smoothly and provide five-star service at scale.
Jobber is used by 300,000 home service pros to serve over 27 million properties in more than 60 countries. The company continually ranks as one of Canada's fastest-growing and most innovative companies by Canadian Business and Macleans, The Globe and Mail, Fast Company, and Deloitte