Our client, a well-established national organization, is seeking an Accounts Receivable Agent to join their large and collaborative collections team on an urgent contract basis. This position is a backfill for a leave of absence and offers an excellent opportunity for an experienced Accounts Receivable or Collections professional to contribute within a fast-paced corporate finance environment.

The successful candidate will play a critical role in supporting the organization's financial health by managing customer accounts, driving collections activities, resolving payment disputes, and maintaining positive customer relationships.

Key Responsibilities

Manage daily collections activities for an assigned portfolio of customer accounts. Proactively contact customers via phone, email, and other communication channels to secure payment of outstanding balances. Monitor aged receivables and follow up on overdue, unapplied, or unidentified payments. Investigate and resolve customer disputes related to invoices, pricing discrepancies, billing issues, and payment inquiries. Collaborate with Sales, Customer Service, and other internal departments to ensure timely resolution of account issues. Identify potential credit risks and escalate concerns when necessary. Maintain strong customer relationships while balancing collection objectives. Accurately document collection activities, customer communications, and follow-up actions within internal systems. Support process improvement initiatives and contribute to achieving departmental collection targets. Assist with other accounts receivable and administrative duties as required.

Qualifications

Required

Minimum 3 years of Accounts Receivable, Collections, or related finance experience. Strong understanding of accounts receivable processes and basic accounting principles. Excellent customer service, communication, negotiation, and conflict-resolution skills. Strong organizational and time-management abilities. Ability to manage multiple priorities and work effectively in a fast-paced environment. Detail-oriented with strong analytical and problem-solving skills. Comfortable working independently while collaborating with cross-functional teams.

Preferred

Experience managing a portfolio of customer accounts and meeting collection objectives. Commercial collections experience.

Bilingual (English/French) professionals preferred (not required)

Experience using ERP systems such as SAP, Oracle, or similar platforms. Proficiency with Microsoft Excel, Google Workspace, and other business applications. Bilingual French/English communication skills are considered a strong asset. Post-secondary education in Accounting, Finance, Business Administration, or a related field is preferred.