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ServiceNow Developer Integration Specialist (35502)
About the role
Our client is seeking an experienced ServiceNow Developer / Integration Specialist to support a large-scale Cyber Managed Services initiative. This role focuses on designing, developing, and supporting enterprise integrations between ServiceNow, Microsoft Sentinel, and client ITSM platforms to enable efficient Security Operations Centre (SOC) incident management.
This is an excellent opportunity for a senior ServiceNow professional with strong integration experience, cybersecurity exposure, and enterprise consulting experience.
Key Responsibilities
Design and develop integrations between Microsoft Sentinel and ServiceNow
Configure ServiceNow Incident Management workflows for Security Operations Develop and maintain REST API integrations with external platforms Design and implement bi-directional integrations between: ServiceNow BMC Helix / Remedy Configure synchronization for: Incident lifecycle Status updates Assignment groups Priorities Work notes Comments Attachments Develop custom ServiceNow components including: Script Includes Business Rules Flow Designer workflows IntegrationHub solutions REST/SOAP services Support automated incident orchestration and enrichment Troubleshoot integration and performance issues Participate in technical design sessions with security, operations, and client teams Produce technical documentation including: Solution Design Integration Design Data Mapping Runbooks Operational Support Guides Support testing, deployment, hypercare, and knowledge transfer activities Required Qualifications
ServiceNow
5+ years of ServiceNow Development experience Incident Management IntegrationHub Flow Designer Script Includes Business Rules REST APIs MID Server OAuth Authentication Import Sets Transform Maps
Integration Experience
Strong Experience Integrating ServiceNow With One Or More Of
Microsoft Sentinel
Microsoft Defender XDR Microsoft Defender for Endpoint Microsoft Defender for Identity Microsoft Defender for Office 365
Experience with Microsoft's official ServiceNow Connector is highly desirable.
Enterprise ITSM Integration
Experience Integrating ServiceNow With Enterprise ITSM Platforms Including
BMC Helix
BMC Remedy Other enterprise ITSM platforms
Experience Implementing
Bi-directional incident synchronization
Status synchronization Assignment routing Comment synchronization Work note synchronization Attachment synchronization API-based integrations
Technical Skills
JavaScript
JSON REST APIs OAuth Azure Active Directory / Microsoft Entra ID
Assets Include
SOAP
Microsoft Graph API Azure Logic Apps Azure Functions
Cyber Security Experience
Experience working within Security Operations or Managed Security Services is highly preferred.
Experience with any of the following is considered an asset
Security Operations Centre (SOC)
SIEM MDR Incident Response Security Incident Management Threat Detection MITRE ATT&CK Microsoft Sentinel
Deliverables
The Successful Consultant Will Support Delivery Of
Microsoft Sentinel → ServiceNow integration
ServiceNow ↔ BMC Helix/Remedy integration API development Workflow automation Incident synchronization Technical documentation Testing support Production deployment Hypercare Knowledge transfer
Preferred Certifications
One or more of
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist Microsoft Certified: Cybersecurity Analyst (SC-200) Microsoft Azure Certifications (AZ-104, AZ-305, etc.)
ITIL Foundation
Mandatory Requirements
Active Government of Canada Reliability Status (or eligible)
Excellent written and verbal communication skills Experience working directly with enterprise clients Ability to work independently within a consulting environment
Nice-to-Have
Cyber Managed Services
Multi-tenant SOC environments Enterprise ServiceNow implementations Microsoft Security ecosystem Agile delivery methodologies
Work Arrangement
Full-time Remote anywhere in Canada
Occasional travel to client site in New Brunswick (approximately 1–2 trips over four months) Candidates located in New Brunswick are strongly encouraged to apply Local candidates may attend onsite meetings approximately once per month
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About Myticas Consulting
Myticas Consulting is a proven industry-leading IT Staffing and Recruitment organization, with active locations in major North American cities such as Ottawa Ontario, Chicago Illinois, and Atlanta Georgia.
Our large team of IT recruitment and sales professionals have over 50+ years of combined experience providing the highest quality of Telecommunication Engineering, ERP and IT Software Development resources, to both Public and Private sector enterprise level environments.
Here at Myticas, we strive to continually provide unmatched quality of IT resources, that prove to stand the test of time, and go above and beyond all project expectations and deliverables.
The "motto" at Myticas is not only to work with you, but to understand what success really looks like for your organization, and to deliver the IT staffing needs that matter most to increasing both the functionality and efficiency of your environment.
With our evolving expertise in Telecom, ERP, DW/BI and EAI resources, and a guaranteed replacement program for all our partners, the defined win-win scenario has never been presented in a more simple manner.