Retail Operations Manager Jobs in Edmonton, Alberta, Canada
Create alert for “Retail Operations Manager”
Edmonton, Alberta, Canada
About the role
Role: Senior Retail Operations Manager (Remote) Location: Remote (Work from Anywhere) Payout: Competitive, based on experience
Role Overview: The Retail Operations Manager will oversee day-to-day retail operations for a technology-driven platform, ensuring seamless execution of logistics, inventory, and customer service workflows. This role is critical in maintaining operational efficiency across a distributed workforce, leveraging AI-powered tools to optimize performance. The work directly impacts customer satisfaction and revenue generation in a rapidly scaling gig economy environment.
Key Responsibilities:
- Oversee end-to-end retail operations including inventory management, order fulfillment, and customer support escalations.
- Coordinate with cross-functional teams to implement AI-driven process improvements for inventory forecasting and demand planning.
- Monitor key performance indicators such as order accuracy, delivery times, and customer feedback scores.
- Manage remote teams of retail associates, providing training and performance feedback to maintain service standards.
- Analyze operational data to identify bottlenecks and recommend corrective actions aligned with business objectives.
Required Skills & Qualifications:
- Minimum of 3 years in retail operations management, with direct experience in inventory control and supply chain coordination.
- Proficiency in retail management software and AI-driven analytics tools for demand forecasting and performance tracking.
- Strong leadership skills to manage remote teams, including scheduling, performance reviews, and conflict resolution.
- Experience in customer service operations with a focus on resolving high-priority escalations.
- Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced, contract-based environment.
More About the Opportunity: This role offers the chance to contribute to a global leader in AI-powered retail operations, driving measurable improvements in efficiency and customer experience. The position provides exposure to cutting-edge tools in inventory optimization and workforce management, with opportunities for professional growth in a high-impact domain.
Equal Opportunity Employer: We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.
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