Support Specialist Jobs in Edmonton, Alberta, Canada
Create alert for “Support Specialist”
Edmonton, Alberta, Canada
About the role
Role Overview
We are seeking a Support Specialist to provide technical support and maintain enterprise technology solutions that enable secure, reliable, and efficient IT operations across the organization. This role is responsible for supporting end users, administering Microsoft 365 services, managing endpoint devices, and contributing to the continuous improvement of IT systems and support processes.
Key ResponsibilitiesTechnology Support & Operations
Provide technical support to end users through both onsite and remote assistance. Configure, deploy, and maintain laptops, desktops, mobile devices, and enterprise hardware. Support meeting room technology, printers, and other workplace IT equipment. Deliver user guidance and basic training on supported technologies. Coordinate with third-party vendors for hardware and technical service requests.
Endpoint Management & Security
Manage enterprise endpoint devices using Microsoft Intune or equivalent management platforms. Monitor device compliance and implement security policies to maintain a secure environment. Troubleshoot endpoint deployment, configuration, and performance issues. Validate system updates before deployment and maintain accurate technical documentation.
Microsoft 365 Administration
Administer Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint, and Entra ID. Manage user accounts, permissions, licensing, and access requests. Provide technical support for executive users and business-critical systems when required. Assist with website content management systems (CMS) and related business applications.
Technical Advisory
Research and evaluate new technologies and IT solutions to improve operational efficiency. Recommend technology improvements that align with business objectives and security standards. Identify technical risks and provide subject matter expertise for assigned systems and platforms.
Collaboration & Continuous Improvement
Partner with cross-functional teams to enhance IT services and user experience. Contribute to process optimization, documentation updates, and knowledge-sharing initiatives.
Key Deliverables
Maintain reliable, secure, and efficient IT operations. Deliver timely resolution of technical incidents and service requests. Ensure accurate system documentation and configuration management. Support organizational security, compliance, and data protection initiatives. Provide a high-quality and responsive end-user support experience.
RequirementsRequired Experience
3–5 years of experience supporting enterprise IT environments.
Hands-on experience with
Microsoft 365 administration (Exchange, Teams, SharePoint, Entra ID) Endpoint and device management (Microsoft Intune or similar platforms) Identity and access management solutions Previous experience in technical support or customer-facing IT support roles.
Nice to Have
Experience working with security frameworks, compliance standards, or regulated industries. Experience supporting organizations with strong privacy and information security requirements.
Preferred Certifications
Microsoft 365 Certifications. Microsoft Endpoint Administrator (MD-102). Microsoft Security Certifications (SC-900, SC-300, or SC-200). CompTIA Security+.
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