Manager Of Customer Success Enablement Jobs in Edmonton, Alberta, Canada {{REMOTE}}
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Edmonton, Alberta, Canada {{REMOTE}}
Senior Manager of Customer Success Enablement
Edmonton, Alberta, Canada {{REMOTE}}
Senior Level
Full-Time
About the role
- We’re looking for a Sr. Manager, Enablement to be part of our Customer Success department
- Our Customer Success team works together with other teams and stakeholders to bring our company values to life for our customers
- By being humble, supportive, and truly giving a sh*t, the team ensures that our customers are successful in Jobber
- This team thrives on meaningful and impactful communication with one another and with our customers and plays a significant role in the lives of entrepreneurs and business owners who utilize Jobber
- The Enablement team is a central function within Jobber’s Customer Success organization, supporting the growth and performance of Customer Onboarding, Product Support and Account Management
- As a Center of Excellence, Enablement owns the programs, tools, and frameworks that drive operational excellence and skill development in these areas
- We work cross-functionally to ensure that every team member—regardless of channel or customer type—has the knowledge, confidence, and support to deliver value
- As Senior Manager, Enablement, you’ll be a driving force behind the design and execution of enablement programs across employee onboarding, knowledge management, quality assurance, and continuous learning
- You’ll play a pivotal role in shaping how our Customer Success teams onboard, grow, and show up for our customers across onboarding, support, and account management functions
- Design and deliver onboarding, upskilling, and continuous learning programs tailored to the needs of Customer Onboarding, Product Support, and Sales Expansion teams
- Coach Enablement team members in curriculum development, facilitation, and instructional design
- Integrate feedback from Voice of Customer (VoC), QA insights, and CSAT metrics into training evolution
- Oversee the creation, organization, and maintenance of internal and external knowledge assets (e.g., playbooks, SOPs, Help Center articles)
- Ensure knowledge materials are accurate, accessible, and in line with best industry best practice for technical writing
- Partner closely with Knowledge Base Managers and content specialists to drive strategy and efficiency in self-serve resources
- Lead QA strategy for onboarding and support interactions, including call reviews, chat/email evaluations, and feedback loops
- Align QA criteria with enablement outcomes and team performance standards
- Drive cross-functional calibration sessions to ensure consistency and transparency
- Define success metrics across each enablement pillar—ramp time, QA score trends, knowledge engagement, CSAT, and more
- Report regularly on enablement impact to Success and cross-functional leadership
- Use data to iterate on training delivery, content structure, and coaching programs
- Partner with Product, Product Marketing, Operations, and People teams to ensure readiness for product releases, campaigns, and feature changes
- Influence and support change management efforts across supported functions
- Ensure enablement alignment with business goals, team targets, and customer outcomes- This is a highly autonomous, impact-oriented role—ideal for someone who thrives in ambiguity, moves quickly from insight to action, and brings fresh, creative thinking to solving complex problems
- You’re energized by building programs from the ground up, collaborating cross-functionally, and using data, feedback, and intuition to level up both team performance and the customer experience
- You understand the inner workings of high-performing Success organizations and are ready to roll up your sleeves to build systems, content, and experiences that drive real results—whether it’s a smoother ramp, a smarter knowledge base, or a more confident team on the front lines
- A data-driven mindset and strong program management abilities
- A high level of curiosity, and a passion for continuous improvement
- Deep experience with LMS platforms, content tools (e.g., Notion, Confluence), QA frameworks, and product enablement practices
- Proven experience in enablement, L&D, or QA within a SaaS or customer-focused organization; demonstrated knowledge of relevant best practices, methodologies, and technologies
- Ability to coach, mentor, and scale high-performing teams
- Strong business acumen
- Proven leadership in building enablement strategies that serve diverse functions (e.g., onboarding, support, sales)
- Excellent communication and facilitation skills—across live sessions, async formats, and documentation
- Extremely strong analytical and problem-solving skills
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About Jobber
Software Development
1001-5000
Jobber is an award-winning software for small home service businesses.
Unlike spreadsheets or pen and paper, Jobber keeps track of everything in one place and automates day-to-day operations, so small businesses can run smoothly and provide five-star service at scale.
Jobber is used by 300,000 home service pros to serve over 27 million properties in more than 60 countries. The company continually ranks as one of Canada's fastest-growing and most innovative companies by Canadian Business and Macleans, The Globe and Mail, Fast Company, and Deloitte