The Accounts Receivable Clerk is responsible for collecting payments on overdue accounts and contacting clients to make collection arrangements. Their duties include reviewing outstanding amounts, notifying clients of overdue payments, and compiling reports relating to collection work.

What you will do

• Perform daily operations relating to receivables and following up for timely collection of accounts
• Document policies and procedures for assigned areas of responsibility
• Analyze customer accounts, identify, address and correct issues attributing to account delinquencies
• Review reconciled premiums billed and collected on behalf of insurance carriers
• Notifying clients of overdue payments and accounts by telephone and email – including timely follow up if a reply is not received
• Monitor shared AR and finance email inboxes and action requests regarding all inquiries
• Professional handling of client inquiries, including providing detailed client reconciliations and statements as required, resolving payment disputes, and processing payments and refunds
• Preparing reports related to collection work

What does it take?

• Completed post-secondary education in accounting/business administration is an asset
• 1-2 years of experience in an accounts receivable or collections position is an asset
• Advanced knowledge of Excel
• Excellent written and verbal communication skills
• Strong attention to detail, organizational, time management and prioritizing skills
• Comfortable dealing with customers and company personnel at various levels
• Bilingualism is required (English & French)

Who we are

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027! 

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

• Competitive salary 
• Participate in our comprehensive benefits plan on day one — no waiting period 
• Company-matched Retirement Savings Plan 
• Company-paid training and development courses 
• Community involvement 
• Hybrid work environment

Are you interested?

Please Apply!

This is a replacement position.

Artificial Intelligence (AI)

Cowan Insurance Group does not use AI directly; however, platforms we partner with may use AI, including screening for keywords and minimum qualifications. Our human recruiters review candidate’s qualifications prior to decisions being made. 

This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision. 

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.