Supervisor Jobs in Grande Prairie, AB
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Grande Prairie, AB
Slot Supervisor
Slot Supervisor
Bakery Supervisor (Location to be decided)
Bakery Supervisor (Location to be decided)
Produce Supervisor (Oakridge)
Produce Supervisor (Oakridge)
Clinical Supervisor
Clinical Supervisor
Supervisor Software Product Development
Supervisor Software Product Development
Supervisor, Recruitment
Supervisor, Recruitment
Ramp Supervisor - YYC Airport
Ramp Supervisor - YYC Airport
Department Supervisor: Full Time - Tuscany
Department Supervisor: Full Time - Tuscany
Supervisor, Transit Fleet Maintenance
Supervisor, Transit Fleet Maintenance
Supervisor - 26HS7
Supervisor - 26HS7
Floor Supervisor (Casual)
Floor Supervisor (Casual)
FS Electronics Supervisor
FS Electronics Supervisor
Maintenance Supervisor
Maintenance Supervisor
Restaurant Supervisor
Restaurant Supervisor
Restaurant Supervisor
Restaurant Supervisor
Restaurant Supervisor
Restaurant Supervisor
Festival Place Production Supervisor
Festival Place Production Supervisor
Greenhouse/Planting line Supervisor
Greenhouse/Planting line Supervisor
Program Supervisor - Acute @ Home
Program Supervisor - Acute @ Home
Department Supervisor Full-Time - 7065 South Common
Department Supervisor Full-Time - 7065 South Common
About the role
Title
Slot Supervisor
##Reports To
Slot Manager
##Summary
The Slot Supervisor is a highly visible presence on the Slot Floor and is responsible for developing and maintaining the highest rapport with guests and developing Slot customer relations. The Slot Supervisor will promote an energetic and exciting experience for all guests while consistently maintaining professionalism, integrity and respect for privacy. He/She will liaise and communicate regularly with Casino Host/PURE Players Rewards.
##Core Competencies
-
Customer Service
-
Team Work and Cooperation
-
Problem Solving
-
Leadership and Mentoring
Job Duties
- Capable of completing the regular duties of Slot attendants when required
- Ensure all slot operations are in compliance with AGLC Terms and Conditions
- Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests
- A passion for excellent service and the organization’s vision
- Commitment to learning what our customers' needs and wants are
- Encourage mutual accountability in service and inspiring others
- Support and communicate between all applicable departments associated with the Casino gaming floor
- Responsible for the daily execution of operational goals and objectives
- Maintain an ongoing presence on the gaming floor and create an atmosphere of “fun and excitement” for all guests
- Actively engage guests throughout the gaming floor and encourage them to sign up for a PURE Rewards Card
- Interact with guests and provide them with information regarding the Casinos, and promotional events
- Deal directly with guest incidents as they occur
- Relay any associate-related concerns to the Slot Manager
- Adhere to all scheduled shifts
- Observes performance of Slot Attendants and executes coaching and mentoring
- Provide communication to Slot Manager to improve efficiencies
- Co-ordinate break schedule based on staffing levels
- Provide communication through electronic shift report of daily events
- Answer questions relating to all casino gaming and non-gaming amenities
- Monitor for flags of problem gambling, and refer to senior management as required
- Identify and report to the Slot manager on service delivery opportunities and shortfalls
- Maintain a AGLC gaming workers license
- Performs other duties as assigned
##Requirements
- Completion of a Grade XII High School diploma or G.E.D. equivalent
- Intermediate skills in using Microsoft Office (Word, Excel and Outlook)
- The incumbent must have strong communication and conflict-resolution skills and be comfortable with public speaking
Secondary Qualifications:
- Previous experience in a service environment where maintaining guest relationships was a focus of responsibility
##Work Conditions
- Prolonged standing, walking and in addition to repetitive movement from computer input. Some lifting (up to 15 pounds) may be required for lifting TITO paper boxes
- Concentration is required for handling files and reports, developing correspondence, and investigating variances
- Active listening is required to assist with guest and employee issues
Not the right fit? Search for Slot Supervisor jobs in Edmonton, AB
About PURE Canadian Gaming
PURE SERVICE. PURE REWARDS. PURE ENTERTAINMENT.
Our history is strong and our future is bright. We’re PURE Canadian Gaming and we’re proud to be bringing our unique brand of gaming to Albertans. We may have officially started our business in 2013 but our history goes back well over 25 years with the inception of Casino ABS. Heinz Oldach built Casino ABS into one of Alberta’s best gaming companies and we’re pleased to carry his legacy into a new era. And what an era it promises to be. PURE Canadian Gaming offers Albertan’s greater customer service, a higher level of entertainment, Alberta’s best Players Club Rewards program and a strong commitment to the communities in which we live and work. Above all, PURE offers you more fun than you can imagine. We look forward to serving you and to ushering in a new spirit of customer service—one in which we believe is the best in Alberta.
PURE Canadian Gaming operates four high-energy, action-packed Canadian casinos, Casino Calgary, Casino Lethbridge, Casino Yellowhead and Casino Edmonton. These Alberta casinos offer gamblers state-of-the-art slot machines, video lottery terminals, off-track betting, live action tables and limit and no-limit poker. Away from the action the hospitality includes restaurants with an executive chef, delis with fresh and delicious food, a mix of bar venues and live weekend entertainment!