Client Service Manager Jobs in Halifax, NS
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Halifax, NS
Client Service Manager- Central Zone
About the role
Client Service Manager- Central Zone
This position will support NSHA Central Zone. Travel within the regions will be required.
TYPICAL DUTIES & RESPONSIBILITIES:
- Develops and maintains excellent relationships with Branch Manager, Client Services Manager and the clients in the portfolio.
- Performs interviews and meets all new staff being considered for sites within the portfolio.
- Ensures all staff within his/her portfolio has adequate training based on industry, corporate and client standards.
- Provides motivational and disciplinary discussions with all staff assigned within the portfolio as needed.
- Ensures all sites have up to date and complete Site Orders both in hard copy on site and in digital copy on the network server.
- Performs evaluations of staff assigned to sites on an as needed basis and in accordance with company policies.
- Ensures that there are thorough Site Training and Employee Orientation programs in place at all sites within the portfolio and that all newly-assigned staff demonstrates competence on site.
- Ensures that there are adequate numbers of trained security staff to meet all of Paladin’s contractual obligations within the portfolio of business.
- Develops and maintains frequent security evaluations of client facilities and ensures appropriate recommendations are made to Branch Manager and so that client's security needs are met.
- Communicates appropriate information to Operations / Field Operations Supervisors as needed to ensure that any outstanding issues are dealt with in a timely fashion.
- Monitors Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio.
- Reports regularly to the Branch Manager on matters of company or client interest or significant events.
- Develops and promotes Paladin’s business where possible in a professional and positive manner.
- Ensures that all services provided by staff assigned within the portfolio are delivered in accordance with the client’s wishes and best interests and in accordance with Paladin’s Code of Ethics.
- Responds to communications from clients or staff in a timely manner.
- Performs other duties as requested to assist with corporate and/or Branch needs
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About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.