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Halifax, NS
Manager, Business Integration
Manager, Business Integration
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About the role
The Spa Manager (Hydrostone) leads the daily success of the location, with a focus on client experience, team leadership, operational excellence, and business performance. This role is ideal for someone who loves hospitality, enjoys developing people, and can balance a polished guest experience with strong day-to-day accountability.
Key Responsibilities
- Client Experience & Service Standards
- Ensure every guest receives a warm, polished, five-star experience from booking to checkout.
- Lead the team in delivering attentive, confident, and personalized care.
- Support the front desk and service providers with client concerns and service recovery.
- Follow up with guests when needed to protect trust and loyalty.
- Monitor guest feedback, reviews, and service consistency.
- Keep the spa environment calm, clean, professional, and guest-ready.
- Team Leadership
- Lead, coach, and support the team.
- Set clear expectations for professionalism, attendance, communication, and service standards.
- Partner with department leads across Esthetics, RMT, Hair Studio, and Guest Services.
- Support onboarding, training, team communication, and follow-up.
- Address issues early and hold the team accountable in a fair, respectful way.
- Build a positive culture where people feel supported, informed, and proud to work at Spirit.
- Financial Performance & Business Growth
- Support location performance through appointment book management, fill ratio, rebooking, retail sales, and service upgrades.
- Monitor utilization, staffing levels, and daily business flow.
- Help the team understand the connection between client experience, productivity, and business results.
- Identify opportunities to grow revenue and improve efficiency.
- Support company priorities that strengthen the guest experience, team performance, and profitability.
- Daily Operations & Facility
- Oversee the daily rhythm of the spa location.
- Ensure the spa opens, operates, and closes to Spirit standards.
- Complete regular walkthroughs and room inspections.
- Ensure treatment rooms, retail areas, common spaces, washrooms, and back-of-house areas are maintained to standard.
- Identify maintenance, equipment, or facility issues and ensure timely follow-up.
- Keep communication flowing between Hydrostone, Downtown, leadership, and ownership.
What We're Looking For:
- 5+ years of leadership experience in spa, salon, hotel, wellness, hospitality, retail, or another service-based environment.
- Proven ability to lead people and support business results.
- Strong communication and conflict-resolution skills.
- Confidence with client service, team coaching, scheduling, and daily operations.
- A polished, professional presence with strong organization and follow-through.
- A genuine love of hospitality, beauty, wellness, and the guest experience.
- Previous experience as a service provider is an asset but not required.
Not the right fit? Search for Spa Manager jobs in Halifax, Nova Scotia, Canada
About Spirit Spa
Welcome to Spirit Spa, an award-winning sanctuary nestled in the bustling heart of downtown Halifax and the charming North End Hydrostone Neighbourhood. With over 20 years under our belt, our Canadian-owned, family-operated day spa and salon continues to offer an oasis of relaxation and rejuvenation.
At Spirit Spa, our mission is simple: to craft a serene environment that allows you to unwind, recharge, and find joy. Immerse yourself in our premium skincare treatments, elevate your wellness with a massage, or indulge in one of our meticulously curated spa packages.
Seeking a new look? Schedule an appointment with our acclaimed stylists and let them work their magic.
With two convenient locations across Halifax, Spirit Spa provides a warm, welcoming, and inspirational setting. Since our inception in 2002, we've not only emerged as a leader in Halifax’s spa and salon scene but have also garnered international acclaim for our exceptional interior design and spa aesthetics.
Our commitment to excellence extends beyond our services; it's reflected in our workplace culture as well. Honoured as one of the Best Places to Work in Atlantic Canada for several years in a row and continuously voted as the Best Spa in Halifax in The Coast Reader's Poll since 2009, Spirit Spa is home to a dedicated team of stylists, therapists, estheticians, and guest services professionals. United in passion, we strive to deliver extraordinary experiences and transformative results.
Deeply rooted in community spirit, we actively engage in fundraising initiatives supporting causes close to our heart, including We are Young, Lady Ball, Orchid Gala, Adsum House, Bust a Move, and Look Good Feel Better, among others.
Extend the Spirit Spa experience to your home with a visit to The Spirit Spa Shop, our select beauty boutique, and stay connected with us on social media for the latest updates and inspirations.