Dispatch Coordinator

About Right Traffic:

Right Traffic, LLC. is a leading company in the Traffic Control industry, experiencing rapid growth across North America. As the fastest-growing national traffic control company, we pride ourselves on delivering exceptional services to our clients.

Position:

Title: Dispatch Coordinator

Department: Dispatch+

Reports to: Dispatch Supervisor/Manager, Special Projects

Type: Full-Time, Permanent, 12am-8pm shift

Job Summary:

As a Dispatcher at Right Traffic, you will be responsible for efficiently coordinating field crews, ensuring timely job assignments, and maintaining clear communication with both field employees and customers. Using tools like Roads/Atlas (internal, proprietary software), Verizon Connect (vehicle tracking), and other key pieces of technology, you will play a key role in delivering reliable service while optimizing routing and crew assignments. 

Key Responsibilities:

• Dispatch jobs to appropriate employees based on proximity and availability.

• Monitor vehicle movement in Verizon Connect to ensure crews are en route and on schedule.

• Cross-reference jobs scheduled in Roads/Atlas with real-time GPS data to ensure dispatch accuracy.

• Maintain continuous communication with field crews, supervisors, and customers throughout the day.

• Accurately log dispatch activity and update job statuses in internal systems.

• Address customer concerns professionally and attempt resolution over the phone; escalate to a supervisor if needed.

• Document any dispatch issues (e.g., no-shows, wrong gear sent, etc.) and notify supervisors as required.

• Follow call handling procedures: answering and signing off using the proper operating company name and addressing callers by name.

• Perform start-of-day vehicle movement checks to verify active jobs.

• Participate in regular dispatch meetings and training sessions.

Qualifications and Requirements:

• High school diploma or equivalent required; post-secondary education is a plus.

• 1-3 years of dispatching, logistics, or scheduling experience (traffic control industry preferred)

• Strong computer skills with the ability to learn and navigate multiple systems (e.g., Roads/Atlas, Verizon Connect, MS Teams).

• Typing efficiency with WPM of 50+ (you will be tested on this).

• Excellent organizational, problem-solving and multitasking skills.

• Strong communication skills-both written and verbal.

• Must be dependable, punctual and team oriented.

Preferred Skills:

• Experience in traffic control, field services or construction environments.

• Working knowledge of a GPS fleet tracking system.

• Bilingual (English/Spanish) considered an asset.

What We Offer:

• Competitive compensation.

• Opportunities for advancement with a growing company.

• On-the-job training and support.

• A supportive and collaborative work environment.

• Referral bonus

• Benefits package which includes extended medical, dental and vision.

Right Traffic is an Equal Employment Opportunities Employer encouraging diversity in the workplace. All qualified applicants will be considered without regard to their nationality, ethnicity, gender, race, color, religion, sex, sexual orientation, gender identity, age, disability, marital status, pregnancy, genetic information, veterans, or military status.