Service Writer Jobs in Hamilton, Ontario, Canada
Create alert for “Service Writer”
Hamilton, Ontario, Canada
Top Benefits
About the role
About SJC We create, publish and print some of Canada’s best-known media. As the country’s largest privately owned communications company, SJC brings together iconic brands including Toronto Life, Maclean’s, Chatelaine, FASHION, Today’s Parent and Canadian Business. Our work reaches Canadians in print, online, on social media, through video and audio, and in person. SJC has been recognized as one of Canada’s Best Managed Companies for 23 years.
The Opportunity
Chatelaine has been part of Canadian women’s lives for generations. That history matters, and right now it’s paired with real momentum
In 2023, Chatelaine celebrated its 95th anniversary and won Gold for Best Lifestyle Magazine at the National Magazine Awards — a category it was nominated for again this year. The brand has also continued to grow into new formats, including a podcast and newsletter that extend Chatelaine's voice and community beyond the page.
We are looking for an Editor-in-Chief to set a new vision for Chatelaine (English edition). The job is to understand what Canadian women—and women connected to Canada around the world—are thinking about, dealing with and looking forward to, then build the journalism, service, conversation and community that meet them there.
This is a brand leadership role as much as an editorial one. You will lead print, web, newsletters, social, video, audio, events and the platforms still taking shape. You will decide where Chatelaine should show up, what it should sound like and what it can do that no other brand can. Then you will bring the team, the audience and the business along with you.
The Mandate
You will be asked to do three things well: Give Chatelaine a clear, current point of view — and a strategy strong enough to guide what we make, where we publish and what we stop doing. Grow the brand across every relevant platform, including emerging ones, with content built for how people actually read, watch, listen, share and gather today. Build a modern multimedia newsroom that turns strong ideas into great journalism, useful service, distinctive visuals, video, audio, social storytelling and live experiences.
What You’ll Do
Set the editorial vision Define the next chapter of Chatelaine: who it is for, what it stands for and where it can lead. Build an editorial agenda around the issues, ambitions, pleasures and pressures shaping women’s lives today — from health, money, work and caregiving to culture, politics, identity, style, food and relationships. Hold a high bar for accuracy, fairness, originality, voice and visual execution. Keep the brand Canadian at its core while finding ideas, contributors and stories with relevance beyond Canada.
Build for every platform
Lead the full content mix across print, web, newsletters, search, social, video, audio, events and new platforms as they emerge. Start with the audience and the idea, then choose the right format. A print feature should not simply be dropped online; a social video should not feel like an article read into a camera. Create a practical system for turning one strong assignment into the right set of stories, clips, conversations, newsletters, visuals and live moments—without lowering the standard or simply increasing workload. Stay close to the work. Commission, edit, write, produce or host when the story calls for it.
Grow reach, loyalty and relevance
Own audience growth across platforms, with clear goals for reach, engagement, loyalty, newsletter growth, subscriptions, event participation and repeat use. Use audience data and editorial judgment together. Know what performed, understand why, and turn that learning into better decisions—not safer ones. Develop repeatable franchises and formats that can become habits for audiences and durable assets for the brand. Bring new and younger audiences into Chatelaine while respecting the readers who already know and trust it.
Lead the newsroom
Lead, coach and challenge a small, talented team of editors, writers, producers, designers, freelancers and contributors. Partner and collaborate with the Editor-in-Chief of Châtelaine on cross-brand initiatives, creative expression and editorial planning. Set priorities clearly. Protect time for ambitious work, make quick calls when needed and create a culture where people can test ideas, disagree well and do their best work. Build a contributor network that reflects the breadth and diversity of women’s experiences in Canada and brings real expertise and lived perspective to the work. Run the editorial calendar, workflows and budget with discipline.
Be the face of Chatelaine
Represent the brand in media, at industry and community events, with partners and in public conversations. Host interviews, video, audio and live events with authority, warmth and curiosity. Build relationships with writers, creators, experts, cultural leaders and communities who can extend the brand’s range and credibility. Make the Editor-in-Chief and the brand feel closely connected: recognizable, accountable and present.
Help build the business
Work closely with audience, marketing, product, events, sales and branded content teams to turn editorial strength into sustainable growth. Develop editorial franchises and extensions that can support subscriptions, sponsorships, events, commerce and other revenue without compromising trust. Give commercial partners a clear understanding of the audience and the brand, while keeping editorial decision-making independent. Track the measures that matter, such as audience behaviour, loyalty, output and reuse, revenue contribution and brand impact, while having the adaptability to adjust quickly when something is not working.
What you bring
Deep editorial leadership experience in a newsroom, media company or ambitious content organization. You have led people and change, not just a section or a beat. A record of building and growing content across several formats; ideally including print or long-form journalism, in addition to digital, newsletters, social, and events. Excellent editorial instincts. You can spot the idea, sharpen the angle, edit the line and judge the package. Strong writing and editing skills, grounded in reporting and journalistic standards. The production sense to move from concept to finished work: talent, format, visuals, schedule, budget, distribution and follow-through. A strong, influential and relevant network of contributors and creatives to help shape and develop your vision. A real understanding of the lives and interests of women in Canada, and the curiosity to keep listening as those lives change. Comfort with data, budgets and business decisions. You can make a creative case and an operating case for where the brand should invest. Confidence as a spokesperson and host. You are credible on camera and on stage, and you know how to make other people interesting.
If this sounds like you, we’d love to hear from you. Please include links to your portfolio, social channels, published work, video samples, or examples of content you’ve created.
Posting Close Date: Friday, August 7, 2026
Why Join Us? Be part of a leading media brand with a strong presence in Canada and beyond. Work in a collaborative and innovative environment where creativity and initiative are valued
Benefits at SJC
SJC is committed to the well-being and professional development of its employees. Our comprehensive benefits package includes:
Health and Dental Benefits
Employee & Family Assistance Program (EFAP) and access to online health & wellness resources through Homewood Health. Scholarship program available for employees’ children. Exclusive employee subscription rates for SJC publications. A complimentary 1-year Toronto Life Insider membership. Discounted annual GoodLife membership. Participation in the Perkopolis Perk Program, offering employee pricing at a wide range of retailers.
A Workplace Built for Everyone
SJC Values
Amaze our customers: We put our customers’ evolving needs at the heart of the business and inspire through our ideas, quality and service. Be relentlessly curious: We take the initiative to learn, try new things and brainstorm the next big idea. Respect every individual as equal: We value diversity as the means to creativity and cultivate a collaborative environment where everyone belongs. Innovate and adapt with urgency: Forward-thinking and flexible, we react quickly and boldly to change. Contribute to our community: We apply our resources and passions to make a difference – for people and our planet
Accommodations at SJC
SJC is proud to be an equal-opportunity employer, where everyone feels welcome and has the opportunity to thrive. We're committed to creating inclusive and barrier-free recruitment processes and work environments. If you're contacted for an interview and require any accommodations to ensure a fair and equitable experience, please let our Human Resources team know. We'll handle any information you share with complete confidentiality.
Inclusion at SJC
Equality and respect for all is one of our founding values and core beliefs at SJC. We are a diverse group with associates of all ages, orientations, races and talents. We celebrate this diversity and we draw strength from it. Inclusivity at SJC means fostering a culture that welcomes and respects each individual as equal – both inside our walls and within the larger community.
Artificial Intelligence Disclosure: Please be advised that SJC may use artificial intelligence tools to assist in screening applicants for this position. While AI may assist in the initial screening phases, all final shortlisting and hiring decisions are conducted exclusively by our human recruitment team.
This is an immediate opening for an existing, active vacancy.
Not the right fit? Search for Editor in Chief, Chatelaine jobs in North York, Ontario, Canada
About SJC
SJC is Canada’s most dynamic and fastest-growing communications company. Through our full-production content and creative studios, advertising technology, print infrastructure and distinct media brands, we partner with clients across North America to meet their ever-evolving marketing needs.
Owner and publisher of Canada’s most iconic portfolio of media brands (Toronto Life, Chatelaine and Maclean’s to name a few), we provide incredible reach to an influential audience.
Our creative, passionate associates across the country put our values in action and deliver our commitment to unparalleled quality.