Parts & Service Supervisor Jobs in Hanwell, NB
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Hanwell, NB
Top Benefits
About the role
The Opportunity
Lounsbury Heavy-Duty Truck Centre in Fredericton is looking for a Parts & Service Supervisor.
We are seeking a Supervisor to oversee end-to-end customer service operations in the service and parts department, including order fulfillment, the repair process, and new sales. This position is responsible for managing and enhancing the overall customer journey, ensuring satisfaction, loyalty, and seamless interactions across all touchpoints.
If you are passionate about delivering excellence, thrive in a team environment, and are committed to integrity and outstanding customer experiences, we look forward to hearing from you.
Why Work with Us?
Lounsbury Heavy-Duty Truck Centre in Fredericton is a part of the Lounsbury Group of Companies. We invest in our employees through training programs and offer:
- Competitive Wages
- Group Benefits Plan, including health, dental, vision, life insurance, short-term disability, and long-term disability, that start on the first day of work (no waiting period)
- Paid Vacation and Sick days (vacation is negotiable based on experience)
- Company Pension Plan (after 6 months)
- Employee discounts on cars, services, and Lounsbury Furniture
- Career growth and continuous development
Key Responsibilities:
- Work hands-on with the team to ensure customer excellence in both Service and Parts
- Maintain dealer standards as outlined by the OEM, including NPS (Net Promoter Score) and Customer Satisfaction Scores (CSAT)
- Ensure timely and effective handling of complaints or escalations to maintain high customer service standards
- Assist with daily workflow to ensure cohesion and timely processing of repair orders, parts sales, and inventory
- Ensure work orders and parts slips contain accurate and complete information for invoicing
- Assist the Foreman in maintaining a consistent daily workflow
- Perform other duties as required to ensure customer satisfaction
Qualifications
- Post-secondary education would be considered an asset
- Strong leadership skills with the ability to drive results
- High attention to detail and accuracy
- Strong analytical, planning, prioritization, and execution skills
- Computer literacy is required; experience with CDK would be an asset
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About Lounsbury Heavy-Duty Truck
About Us
Lounsbury Heavy-Duty Truck Limited is the operating company for the Volvo/Mack line of heavy-duty trucks. Our success as a Volvo dealer in Moncton resulted in us being awarded the Mack franchise in 2002 and led to a successful expansion into the Fredericton market. Several of the leading transportation companies in Atlantic Canada are among our customers. We are a recognized leader within the Volvo/Mack dealer network and have received several acknowledgements and awards nationally. Our two dealerships are located in Moncton and Fredericton and conveniently serving New Brunswick and PEI market.
Our People
Our success lies in our people's ability to adapt to the dynamic nature of the New Brunswick and PEI market. We have tremendous strength in our management team and throughout the organization. At present we have a very energetic group of managers who are looking for the next challenging opportunity in their careers. We are searching for the growth opportunities that fit with both our corporate vision and the need to move these individuals into new roles. We are able to attract and retain our people because we have the corporate values and culture that attract exceptional candidates. Given the bilingual nature of New Brunswick's workforce, we are proud of our success in attracting a quality bilingual team, many of whom have spent their entire career with Lounsbury. We have complete employee benefits packages, including health and dental, short and long-term disability and life insurance. It is our firm belief that by caring for our employees they will care for our customers in a way that ensures our future success.
Our Values
Lounsbury has a very strong legacy of community involvement. Through partnerships, sponsorships and donations to youth groups, culture and arts, and health care, Lounsbury has always played a leadership role in the community. And it is not accomplished simply by writing a cheque. Our people are personally motivated to get involved in the communities we serve, which is a great source of pride for our company. They are leaders in all areas of the community, chairing the local United Way, serving on the local hospital foundations and being active in many youth organizations such as the local YMCA.