Company Biography

HGH is a bilingual community hospital which has more than 800 employees and 160 physicians, and serves the Prescott-Russell region in Ontario.

With a heritage of over 100 years of quality care delivery, HGH is known for its culture of compassion, spirit of innovation and excellence of care. HGH is now growing and becoming a full-service regional hospital to meet the changing need of the community.

HGH offers to its employees a dynamic clinical environment that promotes a diverse and interdisciplinary professional practice. Our hospital offers access to services among the best in the region, including 40 specialized clinics, in addition to the full range of general care and services. The opportunities for professional challenges and career advancement are diverse and encourage all to excel.

Position Overview

The Navigator is the Intake Worker responsible for coordinating and managing the referral and intake process for children and youth referred to the rehabilitation program. The role ensures timely, equitable, and clinically appropriate access to services (e.g., OT, PT, SLP), supports families through the intake process, and facilitates effective communication between families, referral sources, and the interprofessional team.

The Intake Worker functions as the first point of contact for families and plays a key role in service navigation, triage, service coordination and waitlist management.

Main responsibilities:

• Referral Management & Triage

• Family Engagement and Communication

• Waitlist Management

• Documentation and data management

• Interprofessional Collaboration

• Quality Improvement and Accreditation Support

TEMPORARY PART-TIME POSITION 0.6 ETP until March 2027

Salary for a Counselor under the “OPSEU” collective bargaining agreement

Criminal Check

As a pre-condition of employment:

• All new HGH employees will be required to obtain and provide a satisfactory Police Records Check dated within six (6) months from the date of issue.

• As of now, HGH will require all employees, physicians, learners, contractors and volunteers to be fully vaccinated against COVID-19.

At HGH, we are committed to promoting an accessible work environment where all employees and candidates feel respected. We support the principles of adaptation in the workplace. If you need workplace accommodation during any stage of the recruitment process or anytime thereafter, please notify a member of the Human Resources team. We will be pleased to assist you and accommodate your needs.

What we are looking for

• Bachelor degree in social work.
• Member in good standing with a professional college in Ontario.
• Experience in coordination, navigation
• Good interpersonal skills, empathetic, able to quickly develop therapeutic relationships, capable of managing difficult clients and obtain the confidence of clients.
• Comfortable with telephone interventions.
• Excellent skills in assessment, analysis, rapid decision-making abilities based on a solid clinical judgement.
• Good knowledge of community resources and of the navigator role.
• Demonstrates good initiative, researches missing data and clearly transmits ideas and information.
• Capable of managing multiple requests, flexible and easily adaptable to quick changes.
• Able to work in a multidisciplinary team and maintain harmonious relationships with colleagues.