Interior Health is looking for an experienced Data Facilitator, Analytics and Reporting to join our team on a full time permanent basis.

This position allows for a flexible work location from within the Interior Health region.

What we offer:

• Employee & Family Assistance Program

• Employer paid training/education opportunities

• Employer paid vacation

• Employer paid insurance premiums

• Extended health & dental coverage

• Municipal Pension Plan

• Work-life balance

Salary Range:
Salary range for the position is $76,111 to $109,409. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

About the job:
In accordance with the established vision and values of the organization, the Data Facilitator (Facilitator), Analytics & Reporting facilitates data and reporting requests through a data management lifecycle approach. The Facilitator guides inquiries, gathers requirements and communicates frequently with customers. The Facilitator acts as a Product Owner and ensures customer(s) are engaged and aware of product development and progress. Working closely with customer leads and Digital Health team members, they gather data & reporting requirements to enable a data driven health care system. The Facilitator uses advanced communication skills to facilitate a product request amongst business and technical teams who will contribute to product development. The Facilitator ensures all contributing teams know their specific deliverables and due dates; leads contributing teams in the development of products. The Facilitator highlights dependencies between multiple teams to support and enable timely product development. This liaising may support data quality, information, reporting, stewardship, governance, strategic information, and modern data visualizations.

Typical duties and responsibilities:

• Provides timely, relevant, reliable, and clear data facilitation to enable data & analytics for the customer to meet data driven objectives within specified timeframes.

• Functions as a proactive member of the Analytics & Reporting team. The Facilitator collaborates closely with Data Consultant(s), Report Writers, and other members of Data & Analytics to meet customer needs.

• Acts as a first point of contact in Analytics & Reporting Services and is responsible to:

a) Receives and/or reviews and assess customer request for a data product.
b) Works with the customer to identify the value proposition. Translates this to Data & Analytics to instill a shared vision.
c) Identifies customer timelines. Liaises with Data & Analytics team to determine reasonableness. Provides customer with clear deliverables and timelines on behalf of Data & Analytics. Supports prioritization of data products aligned with IH goals and objectives.
d) Functions as product owner and ensure product delivery. Communicates milestones with product team and customer. Mitigates barriers if/when required.

e) Assesses and investigates options to meet customer request:

i. Reviews existing data products with customer.

ii. Explores modifications to existing data products.

iii. Recommends alternative data products / ideas to meet needs.
iv. Reviews advantages and disadvantages of data product options with customer.
v. Consults with members of Data & Analytics (as required) to provide items i – iv.

• Coordinates and manages communication and actions using ticketing system.

• Contemplates multiple data sources (population, clinical, organizational, operational, and administrative etc.) to enable functionality of other team members (I.e., Data Consultants). Ensures fulsome approach to data requests, including data linkages, descriptive information, statistical analyses, and reports.

• Translates “technical speak” into clear, meaningful language easily understood by the customer. If required, negotiates alternate timelines for data product deliverables. Considers alternate timelines, balances both customer and Data & Analytics priorities.

• Develops strong working relationships with customers, Program Managers, Directors, Senior Executive members, Business Support, and others who require information for planning, managing, and evaluating services. Project support may include planning project deliverables and identifying data sources and appropriate methods to support data analyses, writing summary reports, and preparing presentations relative to data facilitation.

• Works with representatives of internal and external partners as required to enable data product development.

• Champions adherence to data governance, service management, agile product development, data standards and ethics; honors the Data Management Lifecycle.

• Works with Digital Health teams and other IH staff to support timely, reliable, and quality Data & Analytics products.

• Provides consistencies with the team vision and priorities, may assign and delegate tasks to data and analytics team members to enable data product development and delivery.

• In alignment with IH’s Occupational Health & Safety Program, employees shall adhere to all Occupational Health and Safety policies and procedures at all times and attend all required training. Employees are responsible to report any identified hazards, unsafe conditions or incidents to the manager or supervisor immediately.

• Performs other related duties as assigned.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Education, Training, and Experience

• Bachelor’s degree in Health Sciences, Analytics, Business, Information Management, Information Technology, Computer Science, or Communication. Master’s degree is preferred.

• Minimum of five (5) years’ experience in a service focused position, data product delivery, project management or data & analytics environment (or combination thereof). Experience in a health care environment is an asset.

• Managing complex information requests using advanced critical thinking skills.

• Demonstrated initiative, innovation, and advanced communication skills (both written & verbal).

• Experience working in a complex computerized & technical environment is required.

Skills and Abilities

• Ability to work independently and within a team environment with limited supervision.
• Advanced communication and interpersonal skills to facilitate data & analytics requests across diverse audiences with varying degrees of technical acumen.
• Demonstrated customer service skills. Values relationships and effectively builds rapport with customers & team members.
• Confidence and diplomacy to facilitate alternative innovative solutions to better service the customer.
• Inspires out of the box thinking and challenges the status quo.
• Ability to accept complex problems and conceptualize solutions using advanced analytical, critical thinking and communication skills.
• Ability to navigate & facilitate amongst competing opinions. Influences positive outcomes aligned with IH goals and objectives.
• Honors diversity and effectively works with multiple individuals & teams with dynamic backgrounds and competing priorities.
• Ability to manage high volumes of complex information using appropriate tools / resources.
• Physical ability to perform the duties of the position.