If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton Kelowna Airport is currently looking to fill the role of Guest Services Manager.

Located near the Kelowna Airport, we are on a bus route, with a stop just outside of the hotel. We also pickup our employees from the bus loop at UBCO!

What will you be doing?
As a Guest Services Manager, you will show your leadership and interpersonal strengths to maximize the Front Office Operations, and ensure an exceptional guest journey. This position primarily involves evening shifts.

• Support the Dual Property Front Desk Manager with all aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper departments to guarantee memorable moments for our guests
• Ensures compliance with all Front Office policies, brand standards, online training and procedures
• Monitor work hours, scheduling and vacation planning of Front Office associates while adhering to budgeted labour costs based on hotel occupancy and work volumes
• Participate in recruitment, selection, training and performance management of Front Office team members
• Attend various meetings and hotel functions as relating to the Front Office function in lieu of the Dual Property Front Office Manager; Assists in conducting regular Department meetings and training sessions
• Complete managerial tasks such as scheduling, payroll, performance management & coaching
• Ensure, all service standards and procedures are adhered to
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training
• Audits on stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need
• Must be available to cover shifts for sick calls & emergencies
• Available to work varied shifts: days, evenings, weekends and holidays
• Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
• Ensure shuttle operations are running efficiently during shift
• Additional duties as assigned by management

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• 1 years’ Front Office experience in a leadership position
• Hotel experience required
• Service focused personality is essential and previous leadership experience required
• Valid first aid an asset
• Class 5 drivers license
• Highly organized with an attention to detail
• Prior experience working with Lightspeed ( Marriott) or related system an asset
• Proven ability to build and maintain good relationships guests and associates
• Ability to lead by example, believe in a strong team culture and set the scene for high performance
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds

Perks:

• Staff Accommodation
• Extended Health and Dental Benefits
• Employee and Family Assistance Program
• World-wide accommodation and dining discounts with Marriott
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Don't miss this exciting opportunity to join our Four Points family!

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