Chemical Solution Technician Jobs in Kelowna, British Columbia, Canada
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Kelowna, British Columbia, Canada
Chemical Solution Technician
About the role
Overview
Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us. The Chemical Solutions Technician’s (ST) primary role is to support Sonny’s combined customers by providing for their chemical needs. ST will work with chemical team to properly install Sonny’s chemistry, correct cleaning/application issues and provide a reporting safety net for Sonny's accounts.
Responsibilities
Coordinate and help install Sonny’s Chemistry products for Strategic Accounts. Accurately document setups, with cost per car and service reports. Use Salesforce, Sonny’s Chemistry Customer Relationship Management (CRM) software to communicate activity with the team. Build strong relationships with new and existing customers. Work with team to address clients’ needs, concerns, and objectives. Handle objections in a positive manner by clarifying issues, emphasizing agreements and working through differences to net positive conclusions for all. Work with clients to solve their cleaning and application issues. Provide next steps and action items for issues that cannot be remedied in the field or are outside of the scope of work. Conduct standard service calls on Strategic Accounts to ensure Sonny’s Chemistry standards and commitments are met. Correctly report on customer retention activities by Utilizing Sonny’s Chemistry support tools and CRM programs like Salesforce. Work with technical, marketing, and other internal colleagues to meet customer needs. Participate in internal and external client debriefs.- Submit accurate weekly planning and bimonthly expense reports. Control expense and stay within the planned yearly budget. Test and accurately report on all new products. Provide technical training for our distributors and their staff. Develop a thorough understanding of the company and distributors’ capabilities. Understand and support the goals, purpose, and direction of Sonnys Chemistry to enhance market performance. Present a positive image that mirrors the core values of Sonny’s Chemistry.- Operate in a safe manner in accordance with published safety guidelines. Must wear appropriate PPE as per company guidelines and accordance with job duties. Report all work related accidents or injuries within 24 hours to the appropriate personnel. Contributes to team effort by accomplishing related results as needed. Other duties as assigned: Route Coverage for CAS PTO or open Positions, Special Project support Qualifications High School Diploma/GED preferred. Three (3) years minimum of carwash service experience. Preferred experience in working with a national distribution and direct sales network Travel required. Clean Driving Record & Valid Driver's License.
EEO Statement
Equal Opportunity Employer Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
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About Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader
Sonny's OneWash - Complete Car Wash Solution
This is a new era in commercial car washing, where the customer experience feeds your bottom line. To deliver top value, you need new parts, new equipment, better chemistry, superior technology, and more training – and Sonny’s is leading the way. With Sonny’s OneWash™, we offer the industry’s only complete suite of car wash business solutions. It’s everything you need to succeed. All from one partner.
Sonny's is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. Sonny's eight lines of business – consulting, college, equipment, vacuums, controls, marketing, chemistry, and parts combine to create OneWash, the industry's first and only complete car wash management suite designed to promote the growth of car wash businesses everywhere.
With full tunnel systems in each of the 50 United States, and equipment in countries all over the world, Sonny's equipment delivers millions of clean, dry, shiny cars each year, around the globe.
Sonny's legacy began in 1949 when founder, Sonny Fazio, built his first full-serve car wash. Upon retiring, he began manufacturing replacement parts and eventually equipment for his son's chain of 12 washes spanning three states. Engineered by a car wash operator for his family, Sonny manufactured equipment to do one thing — help his sons make more money washing cars. Soon, word got out and Sonny was flooded with orders for his reliable equipment that washed better, cost less, and produced a clean, dry, shiny car faster with less hassle and expense. That was the beginning of Sonny's The Car Wash Factory.
Today, Sonny's is the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA!
We also have a full line of OEM parts for Hanna, Peco, PDQ, Belanger, Macneil, Ryko, and other car wash equipment manufacturers.