Branch Supervisor Jobs in Kitchener, Ontario, Canada
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Kitchener, Ontario, Canada
Branch Supervisor
About the role
Kerr Controls Ltd. is one of Atlantic Canada’s leading distributors of Heating, Ventilation, Air Conditioning, Refrigeration (HVAC/R) equipment, parts, and supplies. For over 75 years, we’ve built our reputation on exceptional customer service, technical expertise, and strong relationships with our customers and partners.
We are currently seeking an energetic, results-driven Branch Supervisor to lead our Saint John, New Brunswick location. This is an exciting opportunity for a motivated leader who thrives in a fast-paced environment and is passionate about developing people, growing sales, and delivering operational excellence.
As Branch Supervisor, you will play a key role in the continued success of the Saint John branch by leading daily operations, supporting and developing your team, strengthening customer relationships, and driving profitable growth throughout the region.
What You’ll Do
Leadership & Team Development
Lead, coach, and support branch employees, including inside sales, technical sales, and warehouse staff. Foster a positive, customer-focused culture built on teamwork, accountability, and continuous improvement. Provide regular feedback, training, and development opportunities to help employees succeed.
Sales & Customer Growth
Partner with inside and outside sales teams to achieve branch sales and profitability targets. Build and maintain strong customer relationships while identifying opportunities for growth. Support key customer interactions and sales initiatives throughout the region. Monitor local market trends and provide insights to help drive business strategy.
Operations & Performance
Oversee daily branch operations to ensure exceptional customer service and efficient workflows. Manage inventory, pricing, purchasing, and product flow to support profitability and customer satisfaction. Ensure warehouse and shipping operations are accurate, organized, and efficient. Maintain high standards for branch appearance, safety, and operational excellence.
Business Management
Collaborate with head office departments on inventory management, credit, warranty claims, and other operational initiatives. Monitor branch performance metrics and implement improvements where needed. Assist with budgeting, forecasting, and achieving financial objectives.
What We’re Looking For
Experience in the HVAC/R industry or a related wholesale distribution environment. Proven leadership experience with the ability to motivate, develop, and inspire a team. Strong business acumen with experience managing budgets, sales performance, and branch operations. Excellent communication, relationship-building, and customer service skills. Strong organizational and problem-solving abilities. Experience with inventory management, warehouse operations, and operational processes. Proficiency with business management and ERP systems. A hands-on leader who enjoys balancing strategic planning with day-to-day operational support.
Why Join Kerr Controls?
At Kerr Controls, our people are the foundation of our success. We offer a collaborative team environment where employees are empowered to make decisions, contribute ideas, and grow their careers. This is an opportunity to take ownership of a well-established branch, lead a dedicated team, and make a meaningful impact on the future growth of our business in Southern New Brunswick.
At Kerr Controls LTD. we are proud to be an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We value the unique perspectives and contributions of all individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by law. Our hiring practices are designed to ensure a fair and equitable process for all candidates. We appreciate the interest of everyone who applies; however, only those selected for an interview will be contacted. Thank you for considering a career with us.
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About Kerr Controls & Kerr Smart Energy
Kerr is a leading wholesale distributor of heating, ventilation, air conditioning and refrigeration (HVACR) materials for residential and commercial markets. Kerr offers technology that enhances home comfort, saves energy and protects the environment. In business since 1949, Kerr’s business has grown over the years from a humble beginning with the founder (and current chairman David Kerr Wilson) selling and servicing out of a milk truck. Since the beginning Kerr has changed its product offering to reflect the best HVACR options on the market for our customers and to stay ahead of industry trends. Kerr offers a wide range of home comfort solutions including complete central heating systems (boilers and furnaces) and all parts, geothermal systems, solar systems, refrigeration, air quality, etc. We also offer training, advice and expertise on the products we carry. Essentially, Kerr is a contractor’s one stop shop for all HVACR jobs – both residential and commercial.
Kerr operates 12 locations in Atlantic Canada under the Kerr Controls Limited and RL Fulton Equipment brands with branches in Truro, Halifax, Dartmouth, Sydney, Charlottetown, St. John's, Corner Brook, Fredericton and Moncton. Kerr operates 3 locations in Ontario under the Kerr Smart Energy Limited brand with 3 branches in London, Sudbury and Owen Sound.