Charter Specialist Jobs in Kitchener
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Top Benefits
About the role
Voyago is hiring for an Full Time Charter Specialist to fill an existing opening based in the KW Region!
At Voyago, we are proud to be the Employer Brand of Choice in the transportation industry. Our mission is simple: to be your best career choice by building lasting relationships grounded in trust, respect, and opportunity.
We’re not just saying that—our employees agree. Through our annual employee engagement survey, Voyago has once again been recognized as a Great Place to Work. Here’s what our people have to say:
- 84% Agreed “Voyago is a physically safe place to work…”
- 80% Agreed “I can be myself at Voyago…”
- 81% Agreed “Management has kept me well-informed…”
Being Great Place to Work-Certified™ reflects our commitment to employee happiness, engagement, and transparent communication.
About the Role
Reporting to the Operations Manager, the Charter Specialist plays a key role in supporting daily transit operations.
The Charter Specialist must have a strong understanding of administrative processes and demonstrate the ability to work across multiple computer platforms, including internal reporting tools, and scheduling software.
This position is well-suited for a highly organized, adaptable individual who thrives in a fast-paced operational setting and enjoys balancing customer service with operational problem-solving.
Shift Schedule:
- Monday to Friday - 8am-5pm
Hourly Rate: $20.00 - $21.00
Why Work With Us?
🚍 Ontario’s Leading Mobility Company
As a proud subsidiary of Transdev, Voyago is a leader in multi-modal transportation solutions, operating across:
- Medical Transportation
- Student Transportation
- Public Transit
- Para-Transit & Accessible Mobility
- On-Demand Transit
🌱 Grow With Us
We believe in the strength of our people. We invest in you through robust training, mentorship, and continuous development opportunities to help you grow your career.
🏆 Award-Winning Commitment
Our teams are frequently recognized for Safety and Client Satisfaction excellence. Voyago is proud to be named one of Canada’s Safest Employers and a multi-year recipient of the Excellence Award.
Primary Responsibilities
- Provide ongoing customer service and operational support to drivers, acting as a central point of communication to resolve service-related issues efficiently
- Coordinate charter bookings and respond to customer inquiries by preparing accurate quotes, scheduling vehicles and drivers, confirming service details and invoicing
- Perform additional tasks and responsibilities as assigned by the Manager to support the smooth operation of daily transportation services
Requirements
The ideal candidate will posses the following qualifications that include, but are not limited to, the following:
- High school diploma or equivalent — post-secondary education is considered an asset
- Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and other standard software tools used for reporting, scheduling, and communication
- Clear and current criminal record check
- Demonstrated excellence in customer service, with the ability to remain calm, courteous, and solution-focused in high-pressure or time-sensitive situations
- Professional and courteous telephone manner, with strong verbal communication skills and the ability to relay information clearly and accurately
- Well-developed organizational skills, including the ability to prioritize tasks, ability to work on your own, manage time effectively, and handle multiple responsibilities with attention to detail
- Strong written and interpersonal communication skills, with the ability to work collaboratively within a team and interact professionally with clients, staff, and external partners
Benefits
At Voyago, we believe in creating a supportive and inclusive environment where our people can thrive. As part of our team, you’ll benefit from:
- A Rewarding Career with a growing company recognized as a Great Place to Work
- A strong company culture backed by a global leader—Transdev
- An award-winning workplace known for safety, service excellence, and employee satisfaction
- A commitment to innovation and sustainable environmental initiatives
- A diverse and inclusive team culture that encourages professional growth and well-being
- Global career opportunities within a locally grounded company
- Employee perks and referral bonuses to reward your contributions
Accessibility & Accommodations
Voyago is committed to providing accommodations for individuals with disabilities throughout the recruitment process. Accommodations are available upon request for both internal and external applicants.
If you require an accommodation due to a disability for any stage of the interview process, please notify Human Resources when you are contacted—we’ll make the appropriate arrangements.
Join a Workplace That Puts People and Safety First
Be part of a team shaping the future of mobility. Bring your passion for safety, training, and service—and help make a difference at a Great Place to Work.
Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.
We thank all applicants however only those under consideration will be contacted.
Not the right fit? Search for Charter Specialist jobs in Kitchener
About Voyago
Voyago is Ontario's Mobility brand and a subsidiary of Transdev, an international leader in mobility at the service of communities. Voyago provides safe reliable transportation to Ontario's Hospitals, Schools, and Community Transit systems.
We are people serving people, and our employees are driven by the positive impact they have on people and their communities.
Transdev's Ontario brand include: Voyago NEMT, Voyago Student, Voyago Transit, Voyago Charters, East Ferris Bus Lines and Priority Patient Transfer Services. One Team, Under Transdev, working together all over Ontario!