Bell/valet Supervisor Jobs in Lake Louise, Alberta, Canada
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Lake Louise, Alberta, Canada
Top Benefits
About the role
Company Description
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
Job Description
As the Bell Desk & Valet Supervisor, you will lead by example in delivering warm, personalized, and anticipatory service to guests upon arrival and departure. You will oversee the day-to-day operations of the bell desk, valet, and door staff to ensure efficiency, guest satisfaction, and adherence to Fairmont's luxury service standards.
Position Type: Permanent
Pay Rate: $26.87/hour Start Date: August 2026 Job Duties Include: Ensure seamless arrival and departure experiences for guests, including luggage assistance and valet parking. Coordinate and monitor shuttle schedules and routes to local areas. Handle guest concerns with empathy and prompt resolution. Ensure proper logging of vehicle keys and accurate valet ticketing procedures. Seeks feedback and recommendation on guest satisfaction and employee experience. Develops and oversees the implementation of all training needs of the department. Maintain clear and effective communication within the team and with other departments. Monitor team performance, manage shift coverage, and ensure staff adhere to grooming and service standards.
Train, coach, and mentor colleagues; provide performance feedback
Qualifications Previous experience in a supervisory role in a luxury hotel environment required. Proficiency of Microsoft Office Suite including Outlook, Word and Excel. Valid Class 4 drivers licence, with clear driving record required. Ability to drive both manual and automatic vehicles.
Additional Information
Job Perks & Benefits: Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal) Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability) Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort! We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] Our Commitment to Diversity & Inclusion: At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
Job-Category: Rooms
Job Type: Permanent Job Schedule: Full-Time
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About AccorHotel
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.