Location: Laval | Status: Permanent, Full-Time

The Warehouse Operations Support Advisor serves as the primary on-site contact for the client. They maintain a daily presence with employees, facilitate communication between all parties, and help ensure the smooth operation of workforce activities. As a trusted partner on the floor, they build strong relationships with managers, supervisors, team leaders, and employees to foster a positive work experience and a collaborative work environment.

This position is ideal for someone who enjoys being on the front line, building relationships, resolving issues quickly, and actively contributing to the success of both employees and the client.

Please note: The job title displayed may differ from the internal title to facilitate job searches using commonly recognized market titles.

Key Responsibilities

-       Maintain an active presence on the worksite and provide day-to-day support to employees.

-       Monitor attendance, absenteeism, tardiness, and staffing needs.

-       Welcome and onboard new employees.

-       Explain client policies, procedures, and expectations.

-       Ensure compliance with schedules, breaks, and meal periods.

-       Perform administrative follow-ups related to payroll and employee hours.

-       Maintain training and certification records.

-       Act as the first point of contact for situations requiring health and safety support.

-       Promote effective communication between employees, the client, and the recruitment team.

-       Perform other related duties as required.

Benefits

-       Comprehensive group insurance plan, telemedicine services, and an Employee Assistance Program (EAP).

-       Three weeks of vacation upon hire (prorated for the first year), with a fourth week accumulated starting at your third anniversary.

-       Five wellness days per year.

-       Paid leave for your birthday and work anniversary.

-       Various social activities throughout the year (Tailgate, Winterfest, Golf Tournament, Hockey and Soccer Games, etc.).

-       A collaborative and stimulating work environment.

Requirements

-       Relevant experience in operations, ideally in a warehouse, logistics, or hands-on operational environment.

-       Proven ability to manage high volumes of work, changing priorities, and tight deadlines.

-       Comfortable using computer systems and performing data entry.

-       Strong judgment, professionalism, and communication skills.

-       Self-motivated, detail-oriented, and accountable.

-       Strong interest in HR-related activities, including employee support, onboarding, and day-to-day employee relations.

Salary: Based on experience

Schedule: Monday to Friday, day shift (6:30 a.m. to 2:00 p.m.) or evening shift (1:00 p.m. to 8:30 p.m.), 35 hours per week

Status: Permanent