Customer Care Representative Jobs in Laval, Quebec, Canada
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Laval, Quebec, Canada
Customer Care Logistics Representative
Top Benefits
About the role
Thomas, Large & Singer Inc. (TLS) is currently seeking an energetic Customer Care Logistics Representative to join our team for a 12-month contract.
Reporting directly to the Customer Care Team Leader, the Customer Care Logistics Representative is responsible for delivering customer service excellence to the TLS customer base by ensuring that all orders are processed accurately and efficiently planned for assigned territory. This position will be based out of our head office in Markham, Ontario.
Summary of Duties and Responsibilities
Create and / process customer orders (EDI and email) via SageX3 ERP system Consult with Supply Chain and Client teams on issues related to inventory availability Plan & optimize freight loads Solve delivery problems, track and trace orders for customers Confirm orders, report shortages, and advise back in stock plans with customers Act as liaison between clients, brokers and customers to ensure mutual satisfaction Daily communication with carrier(s) for equipment forecast, appointment bookings, tenders and ensure service expectations are met Daily communication with TLS warehouse and other 3PL’s Maintain and act on customer inquiries submitted through the CS central inbox Accurately update customer portals within appropriate time windows Provide recommendations/solutions to improve overall service Maintain documentation of current customer requirements and procedures Assist visitors to the office
Key Qualifications
Excellent English communication skills, both written and verbal Completed College Diploma or Certification Program in any relevant field Minimum of 2 to 3 years of previous order desk/customer service experience Ability to trouble shoot and problem solve Strong organization skills and ability to prioritize multiple tasks Strong Microsoft Office skills – Word, Excel etc.
Understanding of freight / supply chain concepts beneficial
Ability to work well as part of a team as well as independently Previous food industry experience with major retailers is a definite asset What’s In It For You… Great team dynamic and tight knit company culture. One of the most important factors in choosing your next role is the people you work with and our people are AWESOME! Flexible work environment. Some flexibility on working hours and work from home days. Competitive compensation package. We get it – money isn’t everything, but it’s still a very important factor. Summer Hours Program – who doesn’t want to leave early on Fridays to spend more time with friends and family while the sun is shining
Interested candidates may apply by email to Human Resources, HR@tlscanada.com with your resume and salary expectations. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Thomas, Large & Singer welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
About Thomas, Large & Singer Inc.
Since 1912, Thomas, Large & Singer has been a preferred buy-sell distributor in the Consumer Packaged Goods industry for many Canadian and international clients. Over the past century, the company has developed expertise in all facets of the industry from national logistics and warehousing, to order-to-cash, trade promotional control solutions, broker management and sales agency of private label and industrial ingredient solutions.
To find out more, please go to our website www.tlscanada.com
Not the right fit? Search for Customer Care Logistics Representative jobs in Markham, Ontario, Canada
About Thomas, Large & Singer
Since 1912, Thomas, Large & Singer has been a preferred buy-sell distributor in the Consumer Packaged Goods industry for many Canadian and international clients.
We specialize in a wide range of services from Value Chain Distribution, to Corporate Brand Solutions as well as Industrial Ingredient Solutions.
Our difference is that you retain control over your brands by having full visibility of your sales, inventory and promotional funds in customizable reports at any given time.
Value Chain Distributor:
Value Chain Distributor consists of a wide range of financial and logistical management processes that complete the order to cash cycle. Building this infrastructure in-house is resource intensive, expensive, and requires years of experience.
Our solution frees up your resources and lets you focus on building your brands. We will tailor solutions to satisfy your unique needs, all at a variable cost. Furthermore, our bargaining power and the ability to consolidate shipments, translate into direct cost savings across our spectrum of services.
As your valued partner, we strive for a seamless business process by providing full visibility at all points of the integrated supply chain.