Recruitment Details

Superintendent of Billing

Department: Finance & Administration Division, Water and Waste Department

Designated Work Location: 4 th floor, 185 King Street, Hybrid

Position Type: Permanent on a Temporary Basis - Up to 3 Years, Full-time

Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday

Salary: $85,834.69 to $115,293.49 annually, W.A.P.S.O. Grade 4

Employee Group: W.A.P.S.O.

Posting No.: 127179

Closing Date: July 27, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers.

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, consideration will be given to qualified applicants who self-identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

Under the direction of the Assistant Controller - Revenue, the Superintendent of Billing is responsible for the coordination and administration of the billing and adjustment operations for the department including a variety of programs and By-Law enforcement of Residential Customer Accounts; participating in departmental initiatives which impact systems and the billing process and ensuring the appropriate maintenance and implementation of systems; the detailed review and analysis of utility billing data; the coordination and administration of new programs and/or systems; resolving escalated customer complaints; and supervision of staff.

The Superintendent of Billing brings strong organizational, interpersonal and customer service skills to the Division and establishes priorities and coordinates the implementation of best practices in utility billing. In addition, the Superintendent of Billing is responsible for ensuring that escalated customer service issues are dealt with in an effective and customer focused manner.

As The Superintendent Of Billing, You Will

Coordinate the administration of Billing and Adjustment operations including By-Law enforcement and budget administration. Complete detailed review and analysis of billing and account information for reporting and planning purposes and to resolve escalated customer issues. Coordinate and Administer the Water Leak Credit, H2O Help to Others program, and other programs. Manage the human resources within the Billing area. Participate in departmental initiatives, including updates/enhancements to systems and the billing process and other initiatives as required.

Your Education And Qualifications Include

A Diploma or a Degree in Business Administration or a related field. Minimum four years of prior related experience. Experience supervising a large group of staff in a high-volume customer service environment. Good knowledge of billing systems and practices. Experience using large automated, integrated systems. Proficient computer skills with demonstrated ability to operate within a Windows based environment using Microsoft Office suite, including Word, Excel. Experience leading process improvement/review initiatives. Effective decision making and problem-solving skills. Demonstrated ability to provide technical and analytical review of processes. General knowledge of budgeting and forecasting processes. Demonstrated ability to work in an organized manner, set priorities, work efficiently and ensure all deadlines are scheduled and met. Demonstrated ability to work effectively under minimal supervision. Ability to communicate effectively, both verbally and in writing with internal staff and external customers. General knowledge of relevant legislation and municipal policies, and the ability to interpret relevant legislation. Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, external contacts and the public, in accordance with the Respectful Workplace Standard. Demonstrated ability to work under stressful conditions and meet established timelines. General knowledge of the Water and Waste Department's functions and by-laws. General knowledge of collective agreements in effect for the Departmental employees. IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment servicehttps://canalliance.org/en/ at application.

Conditions Of Employment

The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid. A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. Must possess and maintain a valid Class 5 Manitoba Driver's Licence. Able to obtain and maintain a Special Constable Status within 6 months.

How To Apply

APPLY ONLINE, including all documentation listed below

Current resume (Required). Cover letter. Applications submitted without REQUIRED documentation will not be considered. Your application documents must clearly indicate how you meet the qualifications of the position.*

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311 .

Position Reports To: Assistant Controller

The successful applicant may be required to provide a vehicle for transportation while on City business, subject to the terms and conditions of the City Transportation Policy. The successful applicant will be required to provide a Notice of Driver's Licence In Force document upon request. The successful applicant will be required to complete job specific training required for this position as directed.

Only candidates selected for interviews will be contacted.