Job Posting: Assistant, Welcome Centre

Full-Time Contract, 12 Months

Department: Institutional Services

Reports to: Manager, Institutional Services

Employee Group: OPSEU

Salary Range: $42,732 - $50,743

About Huron

Huron University stands out among post-secondary institutions in Canada. With a commitment to redefine Liberal Arts education, Huron offers a unique university experience that places equal emphasis on ethical leadership, community engagement, and academic excellence. 

As the founding institution of Western University, since 1863, Huron has remained strategically small to best serve the needs of its students. Huron’s mission is to develop Leaders with Heart from all backgrounds and foster a vibrant and inclusive community and prepare students to be engaged citizens who transform the sectors they work within. 

Role Summary

The Assistant, Welcome Centre serves as the first point of contact for students, faculty, staff, alumni, visitors, donors, and community members. Acting as a central customer service resource for the university, this role provides reception, information, and administrative support through in-person, telephone, and electronic communications.

This position manages a high-volume welcome desk and main telephone line, responds to inquiries, directs individuals to appropriate resources, supports room booking and event operations, assists with merchandising and inventory management, and contributes to creating a welcoming and positive campus experience for all visitors.

Responsibilities

• Welcome guests and provide information regarding campus services, programs, events, and facilities.
• Serve as the primary point of contact for students, faculty, staff, alumni, visitors, and community members.
• Manage the university's main telephone line, including screening and directing calls and responding to inquiries.
• Maintain Welcome Centre procedures, resources, and support materials.
• Coordinate and manage room booking requests using the university's booking system and support academic scheduling activities, including classroom and examination bookings.
• Liaise with departments, student organizations, and conference services regarding event and meeting requirements and assist with booking logistics, including room setup, security, catering, and related operational requirements.
• Process merchandise sales and maintain inventory records and reconcile daily sales receipts.
• Connect students with resources, services, events, and involvement opportunities and actively assist with initiatives that foster student engagement, belonging, and community. 
• Support events and activities that contribute to the student experience and campus culture.

Qualifications

• Post-secondary diploma or degree from an accredited institution, or an equivalent combination of education and experience. 
• Minimum one (1) years of experience in an administrative support, reception, customer service, or public-facing role. 
• Experience working in a post-secondary or educational environment is considered an asset. 
• Experience operating multi-line telephone systems and scheduling, ticketing, or inventory management software. 
• Demonstrated ability to manage multiple priorities and respond effectively in a fast-paced environment. 
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel. 
• Exceptional customer service, communication, and interpersonal skills. 
• Strong organizational skills with a high degree of accuracy and attention to detail. 
• Ability to exercise sound judgment, maintain confidentiality, and build positive working relationships with diverse stakeholders.

Application Submission

Qualified candidates are encouraged to submit their resume and cover letter by Thursday, July 30, 2026. Completed applications can be submitted on Huron’s ADP Career portal. [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=53019667-5da5-4bc0-a460-1cad572c63d4&ccId=19000101_000001&source=CC2&lang=en_CA&selectedMenuKey=CareerCenter&jobId=544713]

Please note this is a 12-month contract, with an anticipated contract end date in September 2027.

We thank all applicants for their interest, only those selected will be contacted.

Inclusivity Statement

Huron values its place in an interconnected world and desires to reflect this value, acknowledging our responsibility to strive towards a diverse and equitable employment and educational environment that recognizes the inherent worth and dignity of every person. We welcome those who have a demonstrated commitment to upholding the values of equity, diversity, and inclusion and who may contribute to the diversification of ideas. We encourage applications from all qualified individuals, especially those from members who have been historically disadvantaged and marginalized, including racialized persons/persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, and 2SLGBTQIA+ persons. 

As an inclusive employer, we are committed to providing a fully accessible recruitment process. For a confidential inquiry or to request accommodation support, please contact Huron HR by phone or email at any time during the recruitment process.

Land Acknowledgement

We acknowledge that Huron University is located on the traditional lands of the Anishinaabek, Haudenosaunee, Lūnaapéewak, and Attawandaron peoples, on lands connected with the London Township and Sombra Treaties of 1796 and the Dish with one Spoon Covenant Wampum. This land continues to be home to diverse Indigenous peoples whom we recognize as contemporary stewards of the land and vital contributors to our society.

Use of AI in screening

Applications are received through an ATS system. Currently, all applications are reviewed, and the use of AI is not used in automatically filtering out applications.