**Location
**Montreal, QC — Onsite (Near Peel Metro Station). Please note that we do not accept remote or hybrid candidates at this time.

Who We Are

At Harlow Payments, we bring over 50 years of combined experience to the world of payment solutions. We’re passionate about helping businesses streamline their payment processes, reduce costs, and achieve financial success through customized, reliable solutions. Our team is hands-on, supportive, and proud of the work we do together in a professional, fast-paced environment.

If you’re looking for a place where your contributions matter and your work is seen, Harlow Payments is the place to grow.

The Role

We are looking for a Call Center Manager to join our onsite Montreal team. This full-time, on-site role (34 hours/week) is ideal for someone who thrives in a fast-paced environment and enjoys working closely with clients and cross-functional teams.

What You’ll Do

• Analyze the administrative issues in order to provide help to employees

• Sort the technical problems in order to help employees with established procedures

• Hire, train, direct and motivate staff

• Lead/instruct groups

• Monitor and evaluate

• Conduct sales calls

• Monitor staff performance

• Monitor department’s performance

• Conduct quality audits

• Resolve conflict situations

• Offer mentoring

• Provide staff training

What We’re Looking For

• Supervisory Experience

• College/CEGEP Diploma

• At least 2 years of experience in a similar role in a call center environment

• Experience in Sales, Quality Assurance and Employee Recognition

• Background Check

• Work Conditions: Must thrive in a fast-paced, high-pressure environment managing large caseloads and workloads with tight deadlines, while maintaining exceptional attention to detail.

• Interpersonal Skills: Demonstrates excellent oral communication and efficient interpersonal skills, with a strong client focus and the ability to collaborate effectively as a team player.

• Personal Attributes: A dependable, organized, and reliable self-starter who exercises sound judgement, takes initiative, and consistently delivers results. Strong attention to detail and ability to work onsite in a team environment.

• Language Requirements: Bilingual in English and French. Excellent communication skills in English are necessary to collaborate with cross-functional teams, as well as external partners and clients who are based in the US.

What We Offer

• Competitive compensation

• Comprehensive benefits package (Dental Plan, Health Care Plan, Paramedical Services, Vision Care

• Opportunity to earn commissions

• A 34-hour work week for better work-life balance

• A stable, collaborative, and professional work environment

How to Apply

Please submit your resume to careers@harlowpayments.com. Only candidates selected for an interview will be contacted.

Pay: $35.00 per hour

Benefits:

• Casual dress

Work Location: In person