Position Purpose The Nurse Practitioner, Team Lead provides non-urgent primary care assessments in person or by telemedicine to clients. The position promotes continuity and effective transitions for clients and families and addresses their ongoing needs. The role involves collaborative leadership, formal education sessions, and coaching to enhance the provision of quality care. Responsibilities Service Provide direct clinical assessments, consultations and primary care within the RN extended class scope of practice for clients with substance use, mental health issues and gambling concerns. Determine the needs of clients for urgent or emergent care. Use telecommunications technologies to relate to clients at remote locations. Provide telemedicine assessments to clients requiring immediate assessments to determine need for emergency room visit or other care. Establish a caring and therapeutic relationship with patients; demonstrates trust, respect, and honesty Provide education and information to patients individually or in group sessions on a range of health topics such as the use of medications for managing cravings and withdrawal. Promote decisions/actions that are consistent with a culture that values client-centred care. Collaborate with members of the interprofessional team, regarding care planning and follow-up for individuals with high risk or complex health problems. Collaborate with community agencies and diagnostic service providers to support the timely provision of comprehensive service to clients with substance use and/or mental health issues. Use highly developed communication and conflict management skills to assist members of the interprofessional team with the understanding and resolution of ethical and/or difficult situations. Provide education, coaching and support to staff and students to enhance problem solving and decision-making, regarding primary care to clients. Support the dissemination of research, knowledge and innovative practices. Engage in the collection and analysis of data, report writing in relation to program indicators. Monitor the telemedicine services and identify issues that require management attention. Provide recommendations regarding service gaps and necessary changes to enhance client and staff safety and/or quality of patient care. Leadership Manage the day- to- day operations of the clinical programs and services, in particular the clinical team who are trained as nurses. This includes: overseeing the training, scheduling, supervision and delegation of tasks. Work in collaboration with the Executive Director and the Clinical Director, to support the implementation of strategic plans, objectives and programs and services. Support the development and updating of the organization’s clinical and IPAC policies. Work with community and hospital partners to strengthens JTC’s programs and advance services. Maintain and develop relationships with external networks, related professional organizations and other related service providers to support organizational growth. Support the team with their learning and professional development goals. Perform other related duties as assigned by the Executive Director and Director, Clinical Services. Organizational Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centred and anti-oppressive practices. Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor. Adhere to the policies and procedures of The Jean Tweed Centre. Perform other duties as assigned in order to meet the overall goals and objectives of The Centre. Maintain a client service orientation including learning about/addressing client needs and concerns. Work collaboratively including respect others, sharing information, consulting and celebrating shared successes. Demonstrate accountability by holding self responsible and following through on commitments. Support inclusion and equity by respecting others, embracing diversity and addressing oppression. Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills. Master’s Degree in Nursing Current registration and in good standing with the Colleges of Nurses of Ontario Nurse Practitioner Certification from a recognized program. Membership with the Nurse Practitioner’s Association of Ontario (NPAO) Minimum of 2-4 years of Clinical experience in a hospital or community health setting, including 2 years caring for clients & families with substance use mental health and gambling concerns.