About Us

  For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. Who we are   Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!   At CCG, we are committed to delivering an exceptional Associate experience. We offer:   Work-life harmony with access to an award-winning holistic wellness program,Continuous learning through our robust corporate curriculum and education reimbursement program,Incredible rewards, travel incentives, and product and service discounts,Pay-for-performance and best-in-class recognition programs, andCompetitive benefits that include a defined contribution plan, personal spending account, and so much more.   Join our growing team where everyone belongs!Position Details   What You Will Do

Handle MIG and non-MIG files up to the point of CAT Responsible for investigation, evaluation, negotiation and settlement and administration of all accident benefit claims through detailed and thorough investigation, needs analysis, entitlement to benefits, facilitation of coverage and delivery of superior customer service Effectively guide and assist the insured through the claim process, in order to achieve service excellence and successful file resolution Responsible for benefit payments (as per legislation) This role does not have an ADR component, although, there is opportunity to be part of mediations, arbitrations and discoveries as learning opportunities

  Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.    What You Have

Minimum of 2-3 years Accident Benefit claims handling experience Through knowledge of the legislation that governs these benefits (SABS) Well-honed negotiation skills Excellent customer service and interpersonal skills Exceptional communication skills both written and oral Strong organizational and time management skills coupled with strong decision-making skills Post- secondary education in a related field, and/or working towards CIP designation would be preferred 

  Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.    Please note that we may use AI tools to help us through the recruitment process.Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.