Fixed Wireless Performance Specialist Jobs in Markham, Ontario, Canada
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Markham, Ontario, Canada
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Fixed Wireless Performance Specialist
About the role
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.
The Fixed Wireless Performance Specialist is responsible for monitoring, analyzing, and improving the performance of Xplore’s Fixed Wireless network. This role focuses on identifying performance degradations, capacity constraints, and configuration issues across RAN and backhaul domains. The Performance Specialist works closely with engineering, DevOps, and operations teams to implement corrective actions, support new feature introduction, and continuously improve customer experience.
Roles & Responsibilities
Network Performance Monitoring & Analysis
Monitor key performance indicators (KPIs) across Fixed Wireless RAN and backhaul. Identify trends, anomalies, and systemic performance issues.
Troubleshooting & Root Cause Analysis
Perform detailed root-cause analysis for performance degradations and customer-impacting issues. Collaborate with engineering and operations teams to drive resolution.
Optimization & Remediation Support
Recommend and support configuration changes, feature adjustments, and optimization initiatives. Validate performance improvements post-implementation.
Capacity & Spectral Efficiency Support
Assist with identifying capacity constraints and spectral efficiency opportunities. Support demand-driven performance improvement initiatives.
New Feature & Software Release Support
Support validation of new network features and software releases from a performance perspective. Monitor post-release impact and stability.
Reporting, Insights & Communication
Produce performance reports, dashboards, and insights for internal stakeholders. Clearly communicate risks, trends, and improvement opportunities.
Tooling, Automation & Data Quality
Use and enhance performance monitoring tools and analytics platforms. Ensure accuracy and consistency of performance data.
Cross-Functional Collaboration
Participate in cross-functional forums and value-stream teams focused on service experience improvement. Support operational readiness and incident postmortems.
An Ideal Candidate will have
Credentials & Qualifications Education & Professional Background
Bachelor’s degree in Engineering, Telecommunications, Computer Science, or a related technical field. 5+ years of experience in wireless performance engineering, network operations, or RF analysis. Technical Expertise Strong understanding of LTE/5G Fixed Wireless Access and RAN performance metrics. Experience with OSS tools, performance analytics platforms, and telemetry systems. Working knowledge of RF fundamentals, backhaul performance, and configuration principles.
Professional Competencies
Strong analytical and troubleshooting skills. Ability to communicate technical findings clearly to diverse audiences. Ability to work independently while collaborating closely with cross-functional teams.
Condition Of Employment
As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.
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About Xplore Inc.
For 20 years, Xplore has supported rural living by connecting and serving Canadians who live beyond the bigger city limits. We are continuing that legacy by using the newest technology to deliver quality high-speed Internet to rural communities.
From the smallest village to growing towns and cities, from the condo to the cottage and the many spaces in between, Xplore is bringing fibre and 5G to rural life – so that more rural Canadians can connect without compromise.
At Xplore, we’re all about putting our customers first. We get rural living. It’s our business – but it’s also in our blood. We’re headquartered in the small town of Woodstock, New Brunswick.
Connect with us: Instagram: https://www.instagram.com/xplore__ca/ Twitter: https://twitter.com/xplore_ca Facebook: https://www.facebook.com/xplore.ca YouTube: https://www.youtube.com/c/xplore_ca
Xplore est au service des gens qui ont choisi d'habiter hors des grands centres depuis 20 ans. À cet effet, nous utilisons les dernières avancées techniques pour offrir un accès Internet haute vitesse de première qualité à notre clientèle.
Du plus petit village aux municipalités régionales en pleine croissance, du chalet en pleine nature jusqu'à la douillette copropriété, vous pouvez compter sur nous pour vous fournir un accès Internet 5G et par fibre optique à la hauteur de vos attentes.
Nous connaissons bien les besoins de notre clientèle particulière, et nous sommes fiers de nos origines en région. D'ailleurs, notre siège social est toujours situé à Woodstock au Nouveau-Brunswick.
Communiquez avec nous : Twitter.com/xplore_ca Facebook.com/xplore.ca Instagram.com/xplore__ca YouTube.com/xplore_ca