Work Location

Markham, Ontario, Canada

Hours

35

Line Of Business

TD Insurance

Pay Details

$66,800 - $94,300 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Residential Claims & Estimate Advisor as known as Residential Virtual Appraisal (RVA) Advisor

Who We Are

TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice. With over 3 million customers and a national presence, we offer a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers.

Our National Catastrophe Claims team supports customers during some of their most challenging moments. Through innovative virtual claims solutions, we help customers recover more quickly by providing timely guidance, professional expertise, and seamless claim resolution.

About The Role

As a Residential Virtual Appraisal (RVA) Advisor, you will play a key role in helping customers navigate residential property claims following a loss. Using virtual technology, you will inspect damages, develop repair scopes, prepare estimates, and guide customers through the claims process.

Success in this role requires strong customer service skills, sound estimating knowledge, analytical thinking, and the ability to make informed claims decisions while providing a positive customer experience.

Key Responsibilities

Customer Experience (Legendary Service)

Deliver a customer-first experience through empathy, active listening, and clear communication Guide customers through the virtual appraisal process and explain claim outcomes, repair options, and next steps Provide timely updates and support throughout the life of the claim

Virtual Inspection & Claim Management

Conduct virtual property inspections to assess damages and determine repair requirements Prepare accurate repair scopes and estimates using industry-standard estimating platforms Maintain detailed claim documentation and ensure timely claim resolution Manage a high-volume caseload while balancing quality, productivity, and customer outcomes

Analytical Thinking & Decision Making

Gather and evaluate information from multiple sources to support claim decisions

Apply policy knowledge and coverage understanding to determine appropriate claim outcomes Review estimates and supporting documentation to ensure fair and accurate settlements

Collaboration & Teamwork

Partner with contractors, vendors, adjusters, and internal stakeholders to support claim resolution Contribute to team objectives and operational performance goals Share knowledge and best practices to support team success

Growth & Continuous Improvement

Develop expertise in residential construction, estimating, and claims handling

Support process improvements and the ongoing evolution of virtual claims practices Pursue professional development opportunities, including CIP designation and industry certifications

What You Bring

2+ years of residential property claims adjusting experience preferred Strong understanding of residential construction and repair practices Experience using Xactimate and related estimating platforms Excellent customer service, communication, and negotiation skills Demonstrated ability to investigate, analyze, and resolve complex claim situations Strong organizational skills and ability to manage competing priorities in a fast-paced environment Progress toward or completion of a CIP designation is considered an asset HAAG certification or equivalent building damage training is considered an asset Provincial claims licensing may be required Bilingual (English/French) communication skills may be required depending on location

Why TD Insurance

A supportive and inclusive culture that values your growth

Opportunities for career development and advancement Flexible and innovative ways of working The opportunity to help customers during critical moments in their lives Meaningful work that makes a real difference for our customers and communities

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet