Job Description What is the opportunity? The selected candidate will be responsible of the fulfillment of transactions within Investment Transfers. You will utilize your excellent communication skills to address transfers related matters with various internal and external partners. As a professional, representing RBC and its values, you will use your communication skills when dealing with other Financial Institutions to address and resolve issues related to the transfer requests. You will use your experience with Process review and simplification to evaluate current procedures and provide recommendations on improving processing time and efficiency. What will you do? Delivers excellent service to our clients every time; focusing on doing what is best for our clients and the organization - making it Simpler, Faster, Better. Focus on attaining established benchmarks for complex and/or specialized client activities, transactions and/or processes, contributing to achievement of business specific Client Service Commitments (CSC’s) and/or Service Level Agreement (SLA) Consistently demonstrates a sense of urgency in daily activities understanding the importance and impact of personal actions on achieving a superior client experience. Responsible for successful fulfillment and servicing of complex transactions and/or investigations. Ensure process/controls are in place and are being followed. Analyzes non-standard and/or specialized transactions. Provides professional, attentive and accurate service when dealing with both clients and staff. Demonstrates commitment to taking ownership & accountability at first point of contact and ensuring appropriate escalation as required What do you need to succeed? Must-have Strong background with the use of window-based computer applications such as Word and Excel combined with accurate keyboarding skills Proven analytical mindset and problem-solving skills Demonstrate ability to adapt to an ever-changing environment Maintaining a detail-oriented approach while working in a high volume environment Adaptability Excellent communication skills – written and verbal. In this role, you will communicate and interact frequently with RBC partners and/or employees located across Canada and/or worldwide. Nice to have: Investments knowledge Experience working with Sales Platform, RBIS, Unitrax, etc. Bilingual (English and French), both written and spoken Experience with RPA; Lean Six Sigma Knowledge of/exposure to lines of business: RBC Retail Branches, Direct Investing Bilingualism (English and French) Job Skills Additional Job Details Address: 1 PLACE VILLE MARIE:MONTRÉAL City: Montréal Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-14 Application Deadline: 2026-07-21 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.