Service Writer Jobs in Mirabel, QC
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Mirabel, QC
Homme de Service – Syndiqué | Serviceman - Union
Homme de Service – Syndiqué | Serviceman - Union
Service Writer - Daytime - Temporary 12 Months - Mirabel
Top Benefits
About the role
Date: May 15, 2026
Location: Mirabel, Québec, CA, QC J7J 0H5
Company: PACCAR
Summary
Title: Technical Advisor
Work Location: Kenworth Mirabel (18160 R. J.-A.-Bombardier, Mirabel, QC J7J 0H5)
Schedule: Monday to Friday, 8 hours/day
Salary: Between 60K-77K, depending on experience
Benefits
- Temporary 12 months (possibility to become permanent), full time (40h/week) ;
- Monday to Friday, 8h/day ;
- Salary 60-77K, with possibility of +, depending on experience ;
- 2 weeks of vacation ;
- 12 statutory holidays ;
- Weekly pay ;
- Free on-site parking ;
- Be coached and mentored by experts ;
- Professional development and career growth within the company ;
- Company events (Holiday party, etc.).
Summary of Responsibilities
- Greet customers promptly by phone or in person.
- Open repair orders by entering information related to the vehicle to be repaired.
- Schedule appointments according to workshop availability.
- Accurately record customer requests on the Work Order, one operation per request. Always indicate the repair code (Repair Type).
- If applicable, estimate the repair costs for heavy vehicles by inspecting components under the truck, inside the hood, or elsewhere, and provide the estimate to the customer.
- Inform the customer whether repairs are covered by the manufacturer’s warranty.
- Agree with the customer on the payment method for repairs.
- Keep the customer informed when parts needed for the repair are on backorder.
- Promote preventive maintenance programs, specials, or any other products and services appropriate for the customer’s vehicle.
- Close the repair order once verified by the shop foreman, and assign costs to the customer, warranty, or goodwill policy request.
- Receive, install tags, maintain cleanliness, and drive trucks.
- Communicate with the foreman and technical advisors.
- Provide support as needed for document filing.
Qualifications
- Proficiency in French and basic English.
- English competency level: basic reading and writing
- Frequency : daily for communications with clients outside Quebec for repair needs.
- Customer-service oriented ;
- Team spirit ;
- Knowledge of heavy equipement mechanics (bonus) ;
- Experience in interpreting warranties specific to the trucking industry (bonus).
Who are we?
Groupe Kenworth Montréal, a division of PACCAR of Canada, has been offering the full range of products and services related to the trucking industry since 1990. Our teams work together to offer you the best service in the industry, wherever you are located.
Our network of complete Kenworth dealerships is well established throughout the greater Montreal area, more specifically in Ville Saint-Laurent, Mirabel and Lanoraie. Our service department can welcome you for the maintenance or the repair of your vehicle, as well as our parts department which will be able to fill your needs in parts of all brands. At our location, you can meet with a representative who will find the truck you need, new or used, as well as a financing professional who will propose a personalized plan adapted to your situation.
Our Saint-Jérôme branch specializes in the sale of Kenworth, PACCAR, TRP, Cummins, Caterpillar parts and much more!
As trucking solution experts, our service offering is not limited to Kenworth alone. Our three TRP branches in Laval, Saint-Eustache and Vaudreuil-Dorion are dedicated to selling replacement parts for trucks, trailers and buses of all makes.
WE PASSIONATELY FOCUS ON IMPROVING YOUR BUSINESS BY PARTNERING WITH YOU ON THE ROAD TO SUCCESS
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About PACCAR
PACCAR is a global technology leader in the design, manufacture and customer support of premium light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services, information technology, and distributes truck parts related to its principal business.
Kenworth Truck Company builds premium commercial vehicles for sale in the U.S., Canada, Mexico and Australia and for export throughout the world. Peterbilt Motors also designs, manufactures and distributes premium commercial vehicles in the US and Canada. DAF Trucks manufactures trucks in the Netherlands, Belgium, Brasil and the United Kingdom for sale throughout Western and Eastern Europe, and export to Asia, Africa, North and South America.
PACCAR Parts operates a network of parts distribution centers offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centers operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.
PACCAR Financial Services provides finance, lease and insurance services to dealers and customers in more than 100 countries including a portfolio of more than 175,000 trucks and trailers and total assets in excess of $12 billion. The group includes PACCAR Leasing, a major full-service truck leasing company in North America, with a fleet of over 39,000 vehicles.
Environmental responsibility is one of PACCAR’s core values. The company regularly develops new programs to help protect and preserve the environment and PACCAR has established ambitious goals to further reduce emissions and enhance fuel efficiency in its truck models.