Come Build Hope and Homes with Us!

Intake Support Worker – Full Time, Temporary (8 week contract)

Hamilton, Ontario

Contract Dates: Summer 2026

$17.60/hour

All Positions Subject to Approval by Service Canada – Canada Summer Jobs

Position Description: As the Intake Worker, you will assist the Intake Team in the access and intake system. Answering phone calls and inquiries, screening and assessing needs, prioritizing and making appropriate follow up appointments and referrals. And further administration tasks related to housing applications and the waiting list. This role will focus on reviewing Indwell's existing wait list in the program region.

About Indwell: For over 50 years, founded in 1974, our Christian charity continues to thrive and grow exponentially as we serve people impacted by poverty and homelessness through our vision of HOPE and HOMES for All. We are the fastest growing developer in Ontario, creating permanent affordable high-quality efficient housing communities coupled with supportive programs to over 1,250 tenants, meeting their needs of health, wellness, and belonging. To learn more, go to: www.indwell.ca

Location: Hamilton, ON

Hours of Work: Full-time, 35 hours per week. Weekdays. This position is a temporary contract, ending after 8 weeks (subject to approval).

What You Will Be Doing:

• Receiving preliminary client information to screen suitability for an assessment or admission
• Ensuring data entry of all documentation to the database
• Assisting with maintaining the waiting list
• Updating priority lists
• Maintaining up-to-date client records in compliance with data collection standards
• Coordinating intake assessment meetings with program staff
• Contacting referring sources, applicants, and families
• Contacting existing applicants to update files
• Responding to telephone and email inquiries, referrals, and request for service

What You Will Bring:

• College diploma or university degree. Experience working in a social service setting
• Commitment to promoting and demonstrating the vision, mission, and values of Indwell within the workplace and community
• A genuine interest in providing quality care for individuals living with mental illness, chronic conditions and physical disabilities
• Knowledge of resources for affordable housing
• Excellent verbal and written communication skills
• Self-motivator to complete tasks independently required
• Ability to maintain good interpersonal relationships
• Excellent writing and communication skills. Courteous, tactful, diplomatic and friendly
• Knowledge of Microsoft Office

Canada Summer Jobs Eligibility Requirements:

• Be between the ages of 18-30 at start of employment
• Be a Canadian Citizen, Permanent Resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act
• Be in possession of a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada
• Be available to work for the duration of the contract
• For more information, visit: https://www.canada.ca/en/employment-social-development/services/funding/canada-summer-jobs/screening-eligibility.html

Remuneration: $17.60/hr; hours and position length subject to approval of Service Canada – Canada Summer Jobs.

As Indwell works to support diverse tenant populations, we are seeking to create a diverse work culture that closely matches the diversity of our communities with qualified individuals who share our commitment to equity and inclusion, who will contribute to the diversification of ideas and perspectives. Our supports, services and employment are open to people from every creed, race, ethnicity, sex, ability, sexual orientation, and gender identity. And we especially invite applications from Black, Indigenous peoples, members of racialized communities and intersectionalities. Indwell’s leadership are motivated by the example of Jesus Christ as reflected in Indwell’s statement of faith.

Inspired to JOIN OUR TEAM? We invite you…

To Apply: Please forward your cover letter and resume to our website:  www.indwell.ca/careers. We thank all for your interest; however, only those applicants that are being considered will be notified.

Personal information submitted will be used only for employment opportunities within Indwell in accordance with the Freedom of Information and Privacy Act.

Accommodation will be provided to applicants who make their needs known in advance for the duration of the hiring process as required under Indwell’s Employment policy.

All positions subject to approval by Service Canada – Canada Summer Jobs